Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Canaday

Hampton,VA

Summary

Customer-oriented General Manager with 30+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

24
24
years of professional experience

Work History

General Manager

Paradise Ocean Club
05.2012 - 10.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Events Manager

Virginia Air & Space Center
01.2006 - 02.2012
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Oversaw preparations and planning of Blackbeard Pirate Festival, Ice Rink, Saturday Block Parties, Farmers Market,and various other smaller events.
  • Generated ideas to enhance and expand current event offerings.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Developed and implemented successful marketing plans to generate event revenue.
  • Maintained and built comprehensive database of industry contacts, vendors and venues.
  • Negotiated with vendors to achieve most favorable terms.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Assembled creative and innovative event attractions based on internal capabilities.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.

Aquatics Supervisor

Blacksburg Park & Recreation
01.2005 - 01.2006
  • Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
  • Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
  • Supervised aquatic staff and administered performance evaluations to communicate expectations .
  • Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
  • Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
  • Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Trained workers in service policies, safety requirements and specifics of activities.
  • Monitored workers for performance, professionalism and service quality.
  • Empowered workers to independently handle common issues and maintain strict safety standards.
  • Helped staff customize plans for specific groups based on age or ability level.
  • Enhanced customer service based on feedback from guests.
  • Coordinated supply orders, storage and distribution for program.
  • Facilitated hiring, training and evaluation of staff.
  • Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
  • Prepared for special groups and VIP customers by implementing personalized plans with staff.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Aquatics Supervisor

Hampton Parks and Recreation
Hampton, Va, VA
01.1999 - 01.2005
  • Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
  • Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
  • Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
  • Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
  • Supervised aquatic staff and administered performance evaluations to communicate expectations .
  • Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Trained workers in service policies, safety requirements and specifics of activities.
  • Monitored workers for performance, professionalism and service quality.
  • Empowered workers to independently handle common issues and maintain strict safety standards.
  • Helped staff customize plans for specific groups based on age or ability level.
  • Self-motivated, with a strong sense of personal responsibility.
  • Prepared for special groups and VIP customers by implementing personalized plans with staff.

Education

No Degree -

Christopher Newport University
Newport News

High School Diploma -

Hampton High School
Hampton, VA
05.1979

Skills

  • Product Costing
  • Team Oversight
  • Vendor Partnerships
  • Product Development
  • Safety Assurance
  • Training and Development
  • Performance Evaluations
  • Event Management
  • Purchasing and Planning
  • Verbal and Written Communication
  • Communication Skills
  • Project Planning
  • Staff Training
  • Customer Experience
  • Problem Resolution
  • Staff Motivation
  • Marketing
  • Program Development
  • Profit and Loss

Timeline

General Manager

Paradise Ocean Club
05.2012 - 10.2022

Events Manager

Virginia Air & Space Center
01.2006 - 02.2012

Aquatics Supervisor

Blacksburg Park & Recreation
01.2005 - 01.2006

Aquatics Supervisor

Hampton Parks and Recreation
01.1999 - 01.2005

No Degree -

Christopher Newport University

High School Diploma -

Hampton High School

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Scott Canaday