Scott Carter
Flowery Branch,GA
Summary
Dynamic manager with expertise in fleet maintenance, customer relation development, and the ability to think outside the box to get the job done. I have the proven ability to implement safety protocols and enhance team collaboration, which drives operational efficiencies and provides superior service. Most importantly, I care about my staff and customers, which drives me to do and be the best I can every day, because without our customers and our employees, we cannot shine.
Overview
29
29
years of professional experience
Work History
Branch Service Manager
Penske Truck Leasing
Gainesville , GA
04.2013 - Current
- Oversee daily fleet maintenance operations for both rental and lease customer power equipment.
- Schedule and supervise two direct report salaried employees, as well as up to fifteen indirect hourly employees.
- Maintained regular performance reviews for subordinates through verbal and written quarterly, semi-annual, and annual review processes.
- Verify payroll, vendor payments and other accounting disbursements for accuracy.
- Promoted a positive working environment by encouraging team collaboration, problem solving, and coaching for future employee promotion.
- Implemented safety protocols to maintain a safe workplace.
- Enhanced team collaboration through regular communication and feedback sessions with supervisors, technicians, rental, and parts staff members.
- Identified areas for improvement in operational processes and worked collaboratively with management to implement solutions.
- Provided effective coaching, training, and mentoring to branch staff in order to increase sales performance.
Rental Representative
Penske Truck Leasing
Duluth, Norcross, and Gainesville, GA
05.2007 - 08.2009
- Provide excellent customer service and interaction in order to ensure customer retention.
- Anticipate seasonal customer needs
- Manage daily rental accounts
- Ensure proper and on time customer billing.
Operations Manager
Claim Jumper Restaraunts
Mission Viejo , CA
06.1997 - 08.2001
- Managed direct staffing up to 20 hourly employees
- Managed inventory levels and coordinated supply orders to maintain stock availability.
- Hired, trained, and mentored staff on service standards and operational procedures.
- Developed schedules and assigned tasks to optimize team performance during peak hours.
- Resolved customer complaints swiftly, ensuring a positive dining experience for guests.
Education
Bachelor of Science - Biology
University of California At Irvine
Irvine08-1996
Skills
- Customer relationship management
- Scheduling and planning
- Operations management
- Effective communication
- Fleet maintenance
- Coaching and mentoring
Timeline
Branch Service Manager
Penske Truck Leasing
04.2013 - Current
Rental Representative
Penske Truck Leasing
05.2007 - 08.2009
Operations Manager
Claim Jumper Restaraunts
06.1997 - 08.2001
Bachelor of Science - Biology
University of California At Irvine