Summary
Overview
Work History
Education
Skills
Foreign Language
Languages
Timeline
Generic

Scott Cassidy

Cincinnati,Ohio

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Reliable and upbeat Counter Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.

Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Lead Counter Sales Associate

Johnstone Supply
05.2015 - Current
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Finalized sales by completing payments and required paperwork.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Answered telephone calls to offer information and promote business products.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Documented orders in computer system with general conditions and special customer requirements.
  • Informed customers about important policies and conditions on sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Forklift operation and maintenance.

Warehouse Manager

Del-Monde
01.2013 - 04.2015
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Forklift operation and maintenance.

Counter Sales Associate

Lennox Parts Plus
05.2001 - 12.2012
  • Managed facility in absence of store manager.
  • Assisted customers by placing and pulling orders in person and by phone.
  • Shipping and receiving of all material and parts.
  • Storage maintenance of all equipment and materials.
  • Warranty maintenance of parts.
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Relocated and set up all equipment and parts for Provident Dr. and Erlanger Parts Plus warehouses.
  • Engaged with outside sales force to ensure customer satisfaction.
  • Forklift operation and maintenance.

Warehouse Associate

ESP Supply
05.1998 - 05.2001
  • Fabricated HVAC ventilation returns, loaded and delivered.
  • Performed all shipping and receiving and deliveries.
  • Forklift operation.
  • Organization of all warehouse material and parts.
  • Pulled, staged and delivered all orders.
  • Warehouse cleaning and maintenance.

Education

No Degree - General Studies And Physical Therapy

University of Cincinnati
Cincinnati, OH
05.1997

High School Diploma -

Hargrave Military Academy
Chatham, VA
05.1985

Skills

  • Excellent relationship building with customers
  • Inventory management
  • Attention to small details
  • Organizational skills
  • Forklift Operation and Maintenance
  • Cash handling
  • 8 semesters of Spanish Language
  • Product knowledge of HVAC parts and equipment
  • Staff training of new counter personnel

Foreign Language

I have a total of 8 semesters of Spanish language across High School and College. Although I am not 100% fluent in the language I have successfully communicated with non English speakers to help with their needs .

Languages

Spanish
Limited Working

Timeline

Lead Counter Sales Associate

Johnstone Supply
05.2015 - Current

Warehouse Manager

Del-Monde
01.2013 - 04.2015

Counter Sales Associate

Lennox Parts Plus
05.2001 - 12.2012

Warehouse Associate

ESP Supply
05.1998 - 05.2001

No Degree - General Studies And Physical Therapy

University of Cincinnati

High School Diploma -

Hargrave Military Academy

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