Scott Chase
Independent Claims Adjuster
Shelby Twp.,MI
Summary
- Talented Claims Adjuster emphasizing effective time management, cost control and mediation.
- Self-motivated and customer-focused. Dynamic insurance professional bringing 17 years in the field of insurance with emphasis on property claims.
- Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of property inspections and Xactimate estimations.
- Highly-motivated Claims Adjuster specializing in multi story steep roof inspections. Proactive in resolving cases quickly.
- Experienced insurance professional with 17+-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
- Posses an extensive referral network amongst insurance companies, adjusters, and contractors, which accounts for up to 80% customer growth amongst employers.
- Oversee complete business operations, from staffing (cleaning and sales staff) and financials to sales and purchasing. Work with clients who require immediate response due to asset damage caused by fire, water, wind or storm.
- Direct the complete project lifecycle, from initial inspection and plan of action to submitting proposals/quotes and conducting the final walkthrough with clients.
- Add new revenue channels by leveraging existing resources and creativity; e.g., custom-built a cleaning truck for Huntington Cleaners that generated six figures in revenue in the first year of operation.
Overview
17
17
years of professional experience
Work History
Independent Insurance Adjuster
Pilot Catastrophe Services
Mobile, AL
08.2023 - Current
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Recommended settlement offers and negotiated payment arrangements.
- Conducted interviews, gathered detailed information and completed field investigations.
- Reviewed data to verify validity of claims and determine case management actions.
- Completed required investigations on referred files within established timeframes.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims, resulting in an A rating with Allstate.
- Conducted claim and estimate re-inspections.
- Managed caseload of 4 to 6 claims daily each deployment.
- Worked with underwriting on loss reserves and risk assessment and coordinated field reviews.
- Closed average of 3 to 4 claims per day by leveraging strong organizational and multitasking abilities.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Answered customer questions regarding deductibles.
- Documented all investigation activity and presented reports to management.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Substantiated legitimate claims and denied unjustified claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
General Manager of Operations
WB Smits & Co. Emergency Cleaners
Troy, MI
08.2020 - 08.2023
- Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
- Modified project plans when needed to better align with organizational objectives.
- Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
- Brought projects in on-time and in accordance with budget and quality standards.
- Managed entire project life cycle from initial concept through final delivery.
- Managed building and system start-up to achieve project goals, specifications and contract requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Business Development Manager
Anytime Restoration Services
Warren, MI
10.2019 - 06.2020
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
General Manger/Business Developments
CRDN Of Michigan & NW Ohio/Huntington Cleaners
Huntington Woods, MI
10.2006 - 04.2019
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
05.1989
Skills
- Property Claims
- Asbestos Claims
- Property Adjusting
- Xactimate Specialist
- Claims Processing
- Complex Mathematics
- Complex Problem Solving
- Property Damage Assessment
- Verbal and Written Communication
- Claims Evaluation
- Settlement Negotiations
- Team Collaboration
- Critical Thinking
- Information Confidentiality
- Decision Making
- File and Record Management
- Claims File Management Processes
Certification
- Michigan Licensed Independent Adjuster
- Texas Licensed Independent Adjuster
- Florida Licensed Independent Adjuster
- South Carolina Licensed Independent Adjuster
- Indiana Licensed Independent Adjuster
- New York Licensed Independent Adjuster
- Xactimate Level One Certified
- Certified A Rate Adjuster, Pilot/Allstate - 2023
- Pilot 10 Day Adjuster College - 2023
- Rope & Harness Certified - 2023
- IICRC Upholstery & Fabric Cleaning (UCT)
- Certified Fabricare Specialist (CFS)
- CRDN E-Certified - Electronics Restoration
- InterNACHI - Mold Inspector
- IICRC Fire and Smoke Damage Restoration Technician (FSRT)
- IICRC Odor Control Technician (OCT)
Military
E-4P SPECIALIST | Army & Michigan Army National Guard
Active Duty - 19D Cavalry Scout Desert Shield/Desert Storm Veteran
Michigan National Guard - 88M Logistics Specialist
Timeline
Independent Insurance Adjuster - Pilot Catastrophe Services
08.2023 - Current
General Manager of Operations - WB Smits & Co. Emergency Cleaners
08.2020 - 08.2023
Business Development Manager - Anytime Restoration Services
10.2019 - 06.2020
General Manger/Business Developments - CRDN Of Michigan & NW Ohio/Huntington Cleaners
10.2006 - 04.2019
Lamphere High School - High School Diploma,
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