Scott C. Jones

• Directed management strategies across various organizational departments.
• Ensured optimal performance by providing necessary leadership to department managers.
• Collaborated with HR to onboard new staff.
• Oversee implementation of discipline strategies.
• Evaluate and sanction departmental scheduling to meet organizational requirements.
• Facilitated material requirements planning.
• Managed Shipping and Receiving department to ensure efficient operations.
• Maintained optimal staffing levels and inventory for shop operations.
• Partnered with Maintenance to execute routine servicing for all infrastructure and machinery.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Implemented quality control systems to boost overall product consistency and reliability.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Front line supervisor of 25-30 unionized employees
• Coordinate, monitor, and oversee all maintenance related activities, while following the union contract
• Manage the daily workflow of operations, to reduce service interruptions and minimize maintenance costs
• Determine schedules (including overtime as necessary), sequences, and assignments for work activities, based on work priority, quantity of equipment and skill of personnel
• Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives, monitor results, and recognize employee, department and organizational accomplishments
• Direct the personnel to prepare the correct amount of coaches needed to make the morning pull out of over 179 scheduled bus routes
• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
• Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
• Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
• Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
• Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
• Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
• Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
• Tracked and managed department costs for good budget adherence.
• Conducted root cause analysis on recurring equipment failures and implemented corrective actions to prevent future occurrences.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
• Created and maintained daily and weekly reports for upper management.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
• Organized ongoing maintenance schedules to boost system performance.
• Evaluated final results to determine quality levels and isolate root causes of any identified faults.
• Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.

• Performed diagnostics and repairs on Thermo King and Carrier refrigeration systems.
• Coordinated daily operations, including supervision of staff and assignment of tasks.
• Shuttle trucks/trailers to and from customer locations
• Provided timely updates to customers regarding job status.
• Created invoices through computerized systems.
• Analyzed and reviewed maintenance documentation, scheduling future tasks.
• Handled emergency breakdown tasks.
• Provided thorough post-shift summaries of all tasks executed for service manager.
• Managed and attended to service calls, performing essential repairs on assigned weekend shifts.
• Performed routine and scheduled maintenance services.
• Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
• Diagnosed mechanical failures to determine and delegate corrective actions.
• Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.
• Improved team productivity through effective delegation of tasks and clear communication among mechanics.
• Reduced downtime for repairs by maintaining a well-organized inventory of parts and tools necessary for various jobs.
• Conducted quality inspections of completed work, ensuring all repairs met industry standards and customer satisfaction levels.
• Ensured compliance with safety regulations and company policies by reinforcing proper procedures during daily operations.
• Upheld high levels of cleanliness within the workshop area, preventing accidents and promoting a professional working environment.
• Developed strong working relationships with clients, ensuring open lines of communication and addressing any concerns promptly to maintain trust and satisfaction.
• Delegated jobs to subordinates and monitored quality of work.
• Maintained cleanliness, safety and efficiency of garage.
• Wrote work orders and updated accounts in workshop computer.
• Read and followed technical documentation to complete accurate repairs.
• Explained estimates and determined repair timelines to manage customer expectations.
• Coordinated with parts department to determine availability of necessary components.
• Repaired and replaced worn and damaged components.
• Investigated customer complaints to identify cause of malfunctions.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.