Years of professional experience
Scott Collier
Blair,NE
Summary
Licensed independent property insurance adjuster and an expert in working with insurance claims. As an insurance adjuster, my skills entail inspection of properties, assessing possible damage and determining and applying what is covered under the insured's policy limits while maintaining a diplomatic resolve to the insured's claim.
Overview
13
13
1
1
Certification - Xactimate I
1
1
Certification - Xactimate
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1
USAA Certified
1
1
TWIA Certified
Work History
Daily & Catastrophe Property Adjuster
Alacrity Solutions
05.2024 - Current
- Independent Catastrophe Claims Adjuster - 13 years / Sales & Roofing Estimator / 15 years Production Manager / Superintendent / Roofing & Siding Installation / 26 years
- Travel long distances to catastrophe assignments and arrive within 48 hours of first acceptance of assignments, inspect and adjust property then determine damages or non-damages due to weather related occurrences.
- Providing insurance carriers clients with a detailed summary of inspection findings, creating detailed reports of damage and estimates to the insurance company at risk.
- Prepared detailed reports on findings and recommendations for claim resolutions.
- Conducted thorough investigations, gathering evidence and documentation to support claims decisions.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Used Xactimate to compile estimates for personal property and structure damage.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Performed 30+ field investigations of damaged properties every month.
- Maintained compliance with industry regulations by staying updated on changing laws and standards related to insurance adjusting.
- Reduced costs for the company by accurately estimating repair and replacement expenses.
- Safeguarded against potential liability issues through meticulous review of coverage details prior to finalizing settlement agreements.
- Streamlined workflow processes by implementing efficient documentation strategies for property damage assessments.
Field Adjuster - Day Claims/Hurricane Helene
Alacrity Solutions
05.2024 - Current
- Traveled to and adjusted 50+ hurricane Helene wind claims in a period of 20 days.
- Stayed in compliance with all carrier guidelines.
- Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Achieved consistent compliance with internal guidelines and regulatory requirements through meticulous documentation of all claim activities.
- Utilized advanced software tools for claim management and documentation tracking.
- Developed streamlined processes for claims assessment, enhancing workflow efficiency.
- Improved claim processing efficiency by conducting thorough field investigations and assessments.
- Reduced turnaround time for claim resolutions through prompt scheduling of appointments with policyholders following receipt of new assignments.
- Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
Independent Property Claims Adjuster
Cross Country Adjusting
03.2021 - 05.2024
- Evaluated 200+ property damage claims to determine eligibility and compensation amounts.
- Conducted thorough investigations using industry-standard tools and software for accurate claims assessment.
- Collaborated with policyholders and contractors to gather necessary documentation and evidence for claims processing.
- Reviewed insurance policies to ensure compliance with coverage terms during claim evaluations.
- Developed streamlined processes for timely resolution of claims, enhancing customer satisfaction rates.
- Improved customer service ratings by consistently providing timely responses to inquiries and concerns from policyholders.
- Delivered comprehensive reports on completed claims that facilitated decision-making processes for upper-level management.
- Streamlined communication with clients, maintaining professionalism and empathy throughout the claims process.
- Reduced claim processing time by effectively managing a high volume of daily claims.
- Strengthened company reputation by adhering to industry regulations and ethical standards during claim handling processes.
- Remained adaptable to changing circumstances, demonstrating flexibility in adjusting claims handling strategies based on new information or evolving situations.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
Field Adjuster -Texas Freeze/Hurricane Ida/Day Claims
Cross Country Adjusting
03.2021 - 05.2024
- Note **** Alacrity Solutions acquired Cross Country Adjusting in May 2024.
- Traveled to and adjusted 35+ Texas freeze claims in a period of 20 days.
- Traveled to and adjusted 60+ Hurricane Ida wind claims in a period of 21 days.
- Stayed in compliance with all carrier guidelines.
- Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Achieved consistent compliance with internal guidelines and regulatory requirements through meticulous documentation of all claim activities.
- Traveled to and adjusted 64+ Hurricane Ida wind claims in a period of 30days.
- Stayed in compliance with all carrier guidelines.
- Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Achieved consistent compliance with internal guidelines and regulatory requirements through meticulous documentation of all claim activities.
District Manager
A&A Roofing & Exteriors
07.2019 - 09.2020
- Led regional teams to achieve operational excellence and exceed performance targets.
- Developed training programs for staff, enhancing skills and improving service delivery.
- Implemented process improvements that increased efficiency in project management workflows.
- Mentored junior managers, promoting professional growth and leadership development within the organization.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Amazon Delivery
Soldier Trucking
09.2018 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered 100-200 Amazon packages per shift.
Catastrophe Adjuster Hurricane Michael
Burton Claim Service
10.2018 - 11.2018
- Traveled to and adjusted 30+ hurricane Helene wind claims in a period of 20 days.
- Conducted thorough inspections of damaged properties to assess losses and verify claims.
- Utilized industry software for documentation and tracking of claims progress throughout the process.
- Developed detailed reports outlining findings and recommendations for claim resolutions.
- Facilitated smooth communication between insured parties, contractors, and insurance companies for seamless claim settlements.
- Exercised proper judgment and decision-making to analyze claims exposure and determine proper course of action.
- Kept detailed documentation of all claims activities in compliance with company policies and regulatory requirements.
- Listened attentively to customer needs and exhibited empathy during difficult situations.
- Negotiated fair settlements with contractors on behalf of insured parties while adhering to strict budget guidelines.
- Evaluated property damage to determine claim validity and coverage under insurance policies.
- Conducted thorough inspections and documented findings for accurate claims processing.
- Streamlined claims handling procedures, enhancing efficiency in case resolution times.
- Researched and collected pictures, invoices and estimates for accident expenses.
- Achieved high levels of customer satisfaction by providing personalized support throughout the entire claims process.
Catastrophe Adjuster (Hurricanes Harvey & Irma)
Amcat USA
08.2017 - 10.2017
- Traveled to and adjusted 35+ Hurricane Harvey wind claims in a period of 20 days.
- Traveled to and adjusted 50+ Hurricane Irma wind claims in a period of 20 days.
- Assessed property damage through detailed inspections and documentation processes.
- Analyzed claims to determine coverage and damages for various catastrophe events.
- Collaborated with policyholders to gather necessary documentation and evidence for claims processing.
- Conducted on-site inspections to assess property damage and validate claims accuracy.
- Communicated effectively with clients, providing updates and clarifications throughout the claims process.
- Reviewed insurance policies to ensure compliance with company standards and regulatory requirements.
- Coordinated with remote field teams during major catastrophes to ensure timely inspections and assessments of affected properties.
- Provided exceptional customer service to claimants by addressing their concerns promptly and empathetically.
- Kept detailed documentation of all claims activities in compliance with company policies and regulatory requirements.
Catastrophe Adjuster (Hurricane Mathew)
Amcat USA
10.2016 - 11.2016
- Traveled to and adjusted 40+ hurricane Helene wind claims in a period of 20 days.
- Evaluated insurance claims resulting from catastrophic events to determine validity and coverage.
- Utilized advanced software tools for claim management and documentation tracking.
- Conducted field inspections to assess damage and gather evidence for claim support.
- Kept detailed documentation of all claims activities in compliance with company policies and regulatory requirements.
- Enhanced claim processing efficiency by conducting thorough investigations and accurate damage assessments.
- Exercised proper judgment and decision-making to analyze claims exposure and determine proper course of action.
- Adapted quickly to changing conditions during catastrophe events, making swift decisions to prioritize workload and meet tight deadlines.
- Achieved high levels of customer satisfaction by providing personalized support throughout the entire claims process.
- Listened attentively to customer needs and exhibited empathy during difficult situations.
Sales (Home Improvement)
Home Pride Contractors
02.2015 - 10.2016
- Sold 50+ home improvement jobs and achieved high goals while satisfying company and customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Production Department/Sales
Mckinnis Roofing
09.2013 - 01.2015
- Managed multiple siding crews to efficiently finish siding jobs in a timely and productive manner.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Sold 30+ roofing/siding jobs during a major hail storm event.
- Proved successful working within tight deadlines and a fast-paced environment.
Catastrophe Adjuster (Superstorm Sandy)
Amcat USA
10.2012 - 12.2012
- Traveled to and adjusted 35+ Superstorm Sandy wind claims in a period of 20 days.
- Conducted comprehensive property assessments to evaluate damage and determine claim validity.
- Provided exceptional customer service to claimants by addressing their concerns promptly and empathetically.
- Streamlined the estimation process using advanced software tools like Xactimate for more accurate cost projections.
- Adapted quickly to changing conditions during catastrophe events, making swift decisions to prioritize workload and meet tight deadlines.
- Listened attentively to customer needs and exhibited empathy during difficult situations.
- Achieved high levels of customer satisfaction by providing personalized support throughout the entire claims process.
- Coordinated with remote field teams during major catastrophes to ensure timely inspections and assessments of affected properties.
- Reduced turnaround time for claims processing by implementing streamlined procedures and adopting advanced technologies.
- Exercised proper judgment and decision-making to analyze claims exposure and determine proper course of action.
- Researched and reviewed completed claims for accuracy to adjust errors.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
Education
High School Diploma -
Castle High School
Paradise, In05.1975
Skills
- Efficiency working with Xactimate X1 including sketch & Symbility estimating programs
- Proficient with Microsoft Word and Microsoft Excel
Certification
- Florida 7020 -Non-Resident Designated Home State Adjuster - All Lines #W361514 (Current)
- Texas -Adjuster - P&C #1789285 (Current)
- Alabama - Adjuster - P&C #895523 (Current)
- Louisiana - Adjuster P&C #895523 (Current)
- Mississippi- Adjuster P&C #107797740 (Current)
- Georgia- Adjuster P&C #3225429 (Current)
- Oklahoma- Adjuster P&C #35907132(Current)
- Indiana- Adjuster P&C #3302730(Current)
- Kentucky- Adjuster P&C #9806547(Current)
- North Carolina- Adjuster P&C #16794738(Current)
- South Carolina- Adjuster P&C #16794738(Current)
- Xactimate 27 Certification Level 1 #1003617 - 2014
- Xactimate Level 2 #1003651 - 2014
- TWIA Certificate - 2025-2026
- USAA Certification - 2025
Section name
- My relevant experience includes over 40 years in the home improvement industry. With an exceptional track record of many years as an Estimator / Sales representative of roofing, siding, gutters…etc. which includes Project Management in overall aspects of the construction industry as well as vast construction knowledge.
- I have precise multi-tasking skills dealing with a high volume of workloads. I possess a strong knowledge of insurance policy and my years of experience in the construction field have taught me avenues in which to diffuse confrontations and reach negotiable solutions.
- I have organization and customer service skills achieving high levels of client satisfaction.
Timeline
Field Adjuster - Day Claims/Hurricane Helene
Alacrity Solutions
05.2024 - Current
Daily & Catastrophe Property Adjuster
Alacrity Solutions
05.2024 - Current
Independent Property Claims Adjuster
Cross Country Adjusting
03.2021 - 05.2024
Field Adjuster -Texas Freeze/Hurricane Ida/Day Claims
Cross Country Adjusting
03.2021 - 05.2024
District Manager
A&A Roofing & Exteriors
07.2019 - 09.2020
Catastrophe Adjuster Hurricane Michael
Burton Claim Service
10.2018 - 11.2018
Amazon Delivery
Soldier Trucking
09.2018 - 04.2019
Catastrophe Adjuster (Hurricanes Harvey & Irma)
Amcat USA
08.2017 - 10.2017
Catastrophe Adjuster (Hurricane Mathew)
Amcat USA
10.2016 - 11.2016
Sales (Home Improvement)
Home Pride Contractors
02.2015 - 10.2016
Production Department/Sales
Mckinnis Roofing
09.2013 - 01.2015
Catastrophe Adjuster (Superstorm Sandy)
Amcat USA
10.2012 - 12.2012
High School Diploma -
Castle High School