Scott Cordova
Worthington,OH
Summary
Dynamic customer service professional with a proven track record at JPMorgan Chase, excelling in problem-solving and customer support. Adept at managing high-pressure situations, I enhanced customer satisfaction through effective issue resolution and strong relationship-building skills, contributing to improved response times and client loyalty.
Overview
22
22
years of professional experience
Work History
Call Center Representative
Spectrum
04.2023 - 02.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Morgan Stanley
10.2022 - 03.2023
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Highlights for Children
06.2020 - 09.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
Senior Service Specialist
JPMorgan Chase
04.2012 - 03.2020
- Collaborated cross-functionally to troubleshoot and resolve challenging technical problems for customers.
- Developed strong relationships with clients by providing exceptional support and ensuring their needs were met.
- Efficiently managed high-pressure situations, providing prompt resolutions while maintaining a calm demeanor under stress.
- Reduced customer response times by optimizing workflows, enabling the team to address client concerns more effectively.
Customer Service Representative
Best Buy
08.2003 - 03.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Pickerington High School
Pickerington, OH06-1988
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Call Center Representative
Spectrum
04.2023 - 02.2025
Customer Service Representative
Morgan Stanley
10.2022 - 03.2023
Customer Service Representative
Highlights for Children
06.2020 - 09.2022
Senior Service Specialist
JPMorgan Chase
04.2012 - 03.2020
Customer Service Representative
Best Buy
08.2003 - 03.2012
Pickerington High School
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