Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Covert

Boise,Idaho

Summary

Dynamic leader with a proven track record at Builders FirstSource, adept in operations management and organizational development. Excelled in enhancing customer relations and achieving sales targets through strategic planning and effective team training. Skilled in vendor negotiations and fostering employee growth, contributing to a 20% increase in market share.

Overview

32
32
years of professional experience

Work History

GM

Builders FirstSource
02.2024 - Current
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Reduced costs with thorough budget analysis and strategic financial planning.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Strengthened brand awareness through the development of engaging promotional materials and online presence management.
  • Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
  • Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
  • Led organizational restructuring efforts aimed at improving overall efficiency and costeffectiveness.
  • Conducted comprehensive competitor analyses to identify market trends and capitalize on emerging opportunities.
  • Enhanced employee retention, providing ongoing training and development opportunities.
  • Increased market share through strategic partnerships and alliances with complementary businesses in the industry.
  • Negotiated favorable contracts with suppliers, securing competitive pricing without compromising on product quality or service delivery standards.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Managed budget implementations, employee evaluations, and contract details.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

GM

Quality Door and Millwork
10.2014 - 02.2024
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Reduced costs with thorough budget analysis and strategic financial planning.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Negotiated favorable contracts with suppliers, securing competitive pricing without compromising on product quality or service delivery standards.
  • Increased market share through strategic partnerships and alliances with complementary businesses in the industry.
  • Enhanced employee retention, providing ongoing training and development opportunities.
  • Conducted comprehensive competitor analyses to identify market trends and capitalize on emerging opportunities.
  • Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
  • Led organizational restructuring efforts aimed at improving overall efficiency and costeffectiveness.
  • Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
  • Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
  • Strengthened brand awareness through the development of engaging promotional materials and online presence management.

Outside Millwork Sales

Lumbermens Probuild
05.2002 - 10.2014
  • Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
  • Supported company growth initiatives by attending trade shows and networking events, representing the brand professionally while generating new leads.
  • Streamlined the ordering process for improved efficiency, resulting in faster turnaround times for clients.
  • Assisted clients in selecting appropriate hardware finishes that complemented their chosen millwork styles seamlessly.
  • Developed strong relationships with contractors and builders, leading to an expanded client base and increased referral business.
  • Increased sales revenue by effectively promoting and upselling millwork products to clients.
  • Enhanced customer satisfaction by providing personalized millwork design solutions tailored to individual needs.
  • Provided detailed project estimates, ensuring accuracy in pricing and materials needed for successful completion.
  • Expanded product offerings within the showroom by researching new vendors, negotiating favorable terms, and showcasing their products for increased variety and customer appeal.
  • Efficiently managed multiple projects simultaneously, ensuring all timelines were met without compromising quality or customer satisfaction levels.
  • Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
  • Conducted thorough site visits to assess client requirements and provide appropriate millwork recommendations based on space constraints and design preferences.
  • Minimized errors during installation processes by proactively communicating with installers regarding project specifications and requirements.
  • Continuously exceeded sales targets through strategic prospecting efforts aimed at identifying new opportunities within the market.
  • Maximized product availability by maintaining accurate inventory records and coordinating with suppliers for timely deliveries.
  • Established long-term relationships with architects, interior designers, and other industry professionals to facilitate cross-referrals and collaborative opportunities.
  • Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
  • Utilized CAD software to create digital renderings of proposed designs, allowing customers to visualize completed projects before installation began.
  • Collaborated with team members to create visually appealing showroom displays showcasing various millwork options and designs.
  • Led informative presentations for potential clients, highlighting the benefits of custom millwork installations within their homes or businesses.
  • Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
  • Assisted customers with making optimal choices for construction, renovation and addition plans.
  • Supported commercial customers in setting up accounts and finding consistent lumber supplies.
  • Assisted customers in determining best-fit products and located desired items in lumber yard.
  • Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
  • Increased per-customer sales totals by recommending additional tools, supplies and lumber.
  • Prepared invoices, processed payments and set up plans for remaining account balances.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Inside Sales-Takeoffs-Lumber&Millwork Sales

Lumbermens Probuild
03.1994 - 05.2002
  • Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
  • Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
  • Increased sales leads by proactively contacting prospective clients and providing product information.
  • Maintained account information accuracy by communicating frequently with salesmen and account executives.

Lumber Yard-Load Builder-Driver

Payette Lakes Lumber
08.1992 - 03.1994
  • Enhanced warehouse efficiency by accurately assembling loads and ensuring proper weight distribution.
  • Skillfully operated various types of equipment, including pallet jacks and forklifts, to safely transport materials within the warehouse.
  • Expertly managed time-sensitive tasks under tight deadlines to consistently meet and exceed customer expectations for timely delivery.
  • Served as an effective liaison between warehouse staff, drivers, and customers for seamless communication regarding delivery status updates or changes in schedule.
  • Consistently achieved on-time deliveries by closely monitoring deadlines and adjusting workload accordingly.
  • Ensured safe transportation of materials with meticulous attention to detail in the loading process.
  • Consistently maintained a high level of professionalism, even during periods of high stress or increased workload, contributing to a positive working environment and strong team morale.
  • Collaborated with warehouse staff to optimize space utilization and improve overall storage capacity.
  • Proactively identified potential bottlenecks in workflow, devising strategies to minimize delays while maintaining high levels of accuracy throughout each stage of the operation.
  • Conducted thorough inspections of incoming shipments, identifying discrepancies or damaged goods for swift resolution.
  • Played a key role in reducing workplace injuries by strictly adhering to safety protocols during the loading process.
  • Implemented innovative solutions for improving load assembly processes, resulting in faster turnaround times without compromising quality or safety standards.
  • Assisted in training new employees, sharing best practices for efficient load building techniques and procedures.
  • Contributed to cost reduction efforts by minimizing damage during the loading process through careful handling of materials.
  • Exceeded customer expectations by ensuring accurate fulfillment of special requests, leading to increased satisfaction ratings.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated equipment while observing standard safety procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Education

High School Diploma -

Mt Shasta High School
Mount Shasta, CA
06-1987

Skills

  • Operations Management
  • Organizational Development
  • Marketing expertise
  • Staff Training and Development
  • Corporate Communications
  • Business Analysis
  • Vendor Negotiations
  • Vendor relationships
  • Employee Development
  • Labor Cost Controls
  • Staff Development
  • Efficient multi-tasker
  • Exceptional interpersonal communication
  • Client Relations
  • Purchasing
  • Business Development
  • Workflow Planning
  • Client Account Management
  • Verbal and written communication
  • Strategic Planning
  • Change Implementation
  • Team training and development
  • Staff Training
  • Consistently meet goals
  • Schedule Management
  • Market Analysis
  • Project Planning
  • P&L Management
  • Staff Management
  • Expense Control
  • Sound Judgment
  • Recruitment
  • Total Quality Management
  • Motivation
  • Training and coaching
  • Program Administration
  • Networking abilities
  • Employee Scheduling
  • Staff Motivation
  • Business Administration
  • Risk Mitigation
  • Skilled negotiator
  • Team Player
  • Time Management
  • Leadership and team building
  • Team Leadership
  • Problem Resolution
  • Effective leader
  • Relationship Building
  • Customer Relations
  • Staff training/development
  • Administrative Skills
  • Deadline-oriented
  • Interpersonal Skills
  • Customer Relationship Management
  • Training and Development
  • Troubleshooting expertise
  • Quality Management
  • Inventory Control
  • Staff Supervision
  • Project Management
  • Customer Retention
  • Facility Management
  • Project scope
  • Performance Improvements
  • Operations Oversight
  • Data review
  • Purchasing and planning
  • New Business Development
  • Account Management
  • Sales Team Development
  • Sales expertise
  • Staffing
  • Vendor Sourcing
  • Succession Planning
  • Distribution Management
  • Analytical Skills
  • Contract Negotiations
  • Supply Chain Management

Timeline

GM

Builders FirstSource
02.2024 - Current

GM

Quality Door and Millwork
10.2014 - 02.2024

Outside Millwork Sales

Lumbermens Probuild
05.2002 - 10.2014

Inside Sales-Takeoffs-Lumber&Millwork Sales

Lumbermens Probuild
03.1994 - 05.2002

Lumber Yard-Load Builder-Driver

Payette Lakes Lumber
08.1992 - 03.1994

High School Diploma -

Mt Shasta High School

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Scott Covert