Scott Cox
Tehachapi,CA
Summary
Open-minded hard working individual with a flexible approach to work, which enables accommodation of change.
Able to work extremely well with and lead others, Willing to take responsibilities and assignments, regardless of the challenge. Picks up new ideas and concepts quickly. Easily adapts to learning new skills and methods of working. Also take pride in producing excellent work and can accept constructive criticism. I am a very organized individual that can work well under pressure in a busy environment. My Diagnostic/ repair experience , communication, computer skills, leadership ability and quickness to adapt, learn and excel is what I believe is what would make me a great asset to the company I am employed with.
Overview
11
11
years of professional experience
Work History
Service Manager
Equipment Share
08.2023 - Current
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Business Owner/Operator
Relentless Rv Rentals
06.2022 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to schedule and deliver rv rentals.
- Maintained rental fleet.
- Oversaw business budget planning and administration, accounting functions, purchasing.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Field Service Technician
Herc Rentals
08.2019 - 05.2022
- Follow a consistent and regular schedule to perform various types of maintenance on heavy equipment, construction equipment and various pieces of machinery at various job sites.
- Repair assorted heavy equipment as required to ensure proper operating condition at the job site.
- Diagnose and troubleshoot fuel systems, electrical systems, hydraulic systems and
propane systems. - Conduct oil changes, lubrication of equipment, tire replacements, hose repairs, battery replacements and assorted services.
- Recondition and replace assorted parts of the heavy equipment, operate and test
equipment such as boom lifts, forklifts, compressors, portable and stationary
generators, hydraulics, pumps and assorted tools and equipment - Diagnoses problem areas for any significant wear or tear on the equipment
- Maintain work area in a clean and organized manner, Produce timely and detailed
service reports and repair logs. Follow all company's filed procedures and protocols.
Field Service Manager
American Fleet Service Solutions
04.2017 - 08.2019
- Set goals for performance and deadlines in ways that comply with company's
plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks.
- Monitor employee productivity and provide constructive feedback
and coaching. - Decide on reward and promotion based on performance,Hire and train new employees.
- Maintain territory accounts and schedule work based on customer needs.
- Installing, maintaining, and repairing machinery and equipment according to
layout plans, blue prints, and other drawings in an industrial establishment
- Maintains inventory for regularly used parts and places parts Perform heavy duty
repair, preventative maintenance, and diagnosis of transmissions, brakes,
engines, steering and electrical systems, and electronic and hydraulic components
. - Any function necessary to maintain equipment in proper and safe working
order .Repairs any equipment breakdowns or malfunctions of electrical,mechanical or hydraulic systems to ensure that functions are not interrupted . - Safely use welding and cutting tools (Arc, Mig, and Gas)
Foreman
Hogan Transportation
02.2013 - 04.2017
- Perform Pm/Bit inspections and service to Cummings, Detroit, and Volvo Tractors .
- Diagnose and repair electrical, emissions, hydraulic and mechanical problems pertaining to Car Hauler/Trucks .
- Perform inspections, service and repairs on trailers and dolly's
- Diagnosing failures and making repairs on mechanical, electrical, air or other various systems on a truck or Trailer .
- Diagnose and repair abs systems Perform
wheel end and brake repairs . - Repair and maintain shop equipment including trucks, forklifts, vans, yard switchers,Company vehicles
Education
High School Diploma -
Los Alamitos High School
Los Alamitos, CA06.2009
Skills
- Fabrication Experience
- Hydraulic Diagnoses/Repair
- Maintenance
- Diesel engine repair
- Field Service
- Customer Service
- Training and Development
- Equipment Knowledge
- Team Meetings
- Service Records Management
- Policy and Procedure Enforcement
- Customer Service Management
- Workplace Safety
- Resource Allocation
- Schedule Management
- Estimating and Quoting
Timeline
Service Manager
Equipment Share
08.2023 - Current
Business Owner/Operator
Relentless Rv Rentals
06.2022 - Current
Field Service Technician
Herc Rentals
08.2019 - 05.2022
Field Service Manager
American Fleet Service Solutions
04.2017 - 08.2019
Foreman
Hogan Transportation
02.2013 - 04.2017
High School Diploma -
Los Alamitos High School
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