Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Craig

Bryson City,NC

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

31
31
years of professional experience

Work History

Pre-Salesman

Pepsi Cola of Hickory
Whittier, NC
08.2010 - Current
  • Advised management on changes in pricing or promotions based on market conditions.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Solicited orders from existing customers through phone calls and emails.
  • Identified opportunities for process improvements within the organization's sales operations.
  • Collaborated with team members to reach monthly targets within budget constraints.
  • Recruited, hired and trained new hires to optimize profitability.
  • Resolved billing issues with customers in a timely manner.
  • Established relationships with potential new accounts.
  • Managed inventory levels by placing orders for products.
  • Presented products and services to prospective and existing customers to meet their needs.
  • Greeted customers and provided information about products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Developed relationships with key accounts to increase sales volume.
  • Coordinated delivery schedules with other employees to ensure a timely delivery of products.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Complete all orders for accounts.
  • Stock and rotate products.
  • Keep up with all new adds and change accordingly along with store requirements.
  • Work closely with customers to keep them current on pricing.
  • Put up Point of Sale & Pricing

Trainer

Pepsi Cola of Hickory
Bryson City, NC
10.2004 - 08.2010
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Presented order bills and collected payments for deliveries.
  • Implemented an incentive program designed to motivate drivers towards higher levels of productivity.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Coached drivers on proper communication techniques when interacting with customers.
  • Served as a mentor for new employees, providing advice and support throughout their beginning process.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Delivered products to customer locations on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Built displays of various types.
  • Filled in for vacation and sick leave for other employees as needed.
  • Completed store resets to make sure everything was running smoothly.
  • Delivered, set-up and obtained equipment from various delivery stops.
  • Picked up bad checks from customers.
  • Added point of sale and pricing for accounts.

CDL Route Driver

Pepsi Cola of Hickory
Whittier, NC
02.2001 - 10.2004
  • Consulted with customers to gain feedback and improve deliveries.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Collected payments from customers upon delivery of goods as necessary.
  • Kept accurate logs of all deliveries and trips.
  • Checked load security and balance to prevent shifting or damage in transit.
  • Removed money, cleaned components and performed other scheduled vending machine services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Delivered products to customer locations on time.
  • Stocked shelves with product.
  • Condensed and rotated products on shelves or in coolers.
  • Applied all Point of Sale and pricing for accounts.
  • Ran sale promotions with Convenience Stores.

Equipment Operator

North Carolina Department of Transportation
Bryson City, NC
03.1994 - 02.2001
  • Operated heavy equipment to demolish current structures, remove plants or trees and clear property of debris.
  • Followed worker hand signals to align machines, cutterheads or depth gauge makers with reference stakes and guidelines.
  • Steered forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites.
  • Worked closely with surveyors, engineers and other personnel onsite during construction projects.
  • Loaded and unloaded trucks with excavated material for transport to designated areas.
  • Operated compactors, scrapers or rollers to level and compact refuse at disposal grounds.
  • Adhered strictly to designated schedules for completing assigned tasks within specified timeframes.
  • Performed grading of site land and smoothed surfaces as part of projects or finish work.
  • Transported material from one location to another using dump trucks and other vehicles.
  • Loaded and moved dirt, rocks, equipment and materials.

Delivery Driver

Revis'
Whittier, NC
07.1992 - 03.1994
  • Maintained accurate records of goods delivered and collected payments as required.
  • Transported and safely delivered items to prevent damage or loss.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Handled merchandise in accordance with product handling standards.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.

Education

General Education

Western Carolina University
Cullowhee, NC

Skills

  • Lead Prospecting
  • Territory Sales
  • Records Management
  • Customer Service
  • Customer Needs Assessment
  • Personnel Training
  • Product and Service Sales
  • Contract Negotiations
  • Product Merchandising and Distribution
  • Territory Development

Timeline

Pre-Salesman

Pepsi Cola of Hickory
08.2010 - Current

Trainer

Pepsi Cola of Hickory
10.2004 - 08.2010

CDL Route Driver

Pepsi Cola of Hickory
02.2001 - 10.2004

Equipment Operator

North Carolina Department of Transportation
03.1994 - 02.2001

Delivery Driver

Revis'
07.1992 - 03.1994

General Education

Western Carolina University

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Scott Craig