Scott Crews
Summerfield,NC
Overview
35
35
years of professional experience
Work History
Couier
FedEx
Greensboro, NC
11.1983 - 02.2019
- Directed investigations to verify and resolve customer or shipper complaints.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Adhered to all applicable laws and regulations governing the transportation industry.
- Consistently met company and department objectives within budget and time constraints.
- Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Implemented and planned warehouse safety and security programs and activities.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Communicated regularly with dispatch personnel about shipments status updates.
- Reviewed feedback from customers regarding driver performance or services provided.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Implemented safety measures such as defensive driving courses for employees.
- Prepared inventory for shipment by attaching tags and labels.
- Assisted in resolving customer complaints related to deliveries or other issues.
- Scheduled routes for drivers based on delivery requirements and availability.
- Ensured all vehicles were properly maintained according to manufacturer specifications.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Maintained records of vehicle inspections, maintenance schedules and fuel consumption rates.
- Managed the daily operations of a fleet of drivers and vehicles.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Provided guidance to drivers regarding proper loading techniques or hazardous material handling.
- Coordinated load planning for drivers to minimize dispatch delays.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Trained new hires on company policies, procedures and safety protocols.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Business Administration And Management
Middle College At Gtcc-Gso
Jamestown, NCAffiliations
- All Sports
Accomplishments
- Multiple Championships and titles as a coach and as a individual
Timeline
Couier
FedEx
11.1983 - 02.2019
Some College (No Degree) - Business Administration And Management
Middle College At Gtcc-Gso