Scott Crockett
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
General Manager
Findlay Acura
01.2022 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Assistant General Manager
Findlay Kia
02.2021 - 12.2021
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Fixed Operations Director
Findlay Kia
06.2009 - 02.2021
- Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Established strong relationships with manufacturers and vendors to negotiate favorable pricing on parts and services.
- Negotiated vendors contracts and delivery schedules.
- Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
- Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
- Ensured consistent, high-quality customer service by implementing standardized processes and performance expectations across the fixed operations team.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Elevated employee retention rates by cultivating a supportive work environment that fostered professional growth.
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
Fixed Operations Director
Findlay Kia
05.2009 - 02.2021
- Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
Fixed Operations Director
World Kia
02.2008 - 05.2009
- Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
- Supervised mechanics, service advisors and sales personnel.
Fixed Operations Director
Desert Honda
02.2007 - 02.2008
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored financial performance through daily reports.
- Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
Fixed Operations Director
Acura Of Las Vegas
10.2005 - 12.2006
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
- Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
- Reduced overhead costs without sacrificing quality through careful vendor selection and negotiation strategies.
- Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
- Spearheaded marketing initiatives to increase customer awareness of dealership services and promotions.
- Supervised mechanics, service advisors and sales personnel.
- Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
- Ensured compliance with all industry regulations and manufacturer guidelines through diligent monitoring of procedures and documentation.
- Teamed up with sales and parts specialists in project planning and deliveries.
Assistant Parts Manager / Parts Counterman
United Nissan
02.1998 - 11.1999
- Areas of responsibilities: Perform cycle counts, physical inventories
- Set and achieved personal goals in relation to sales and gross profit
- Outside sales for wholesale prospects
- Performed monthly parts returns
- Completely proficient in all parts department applications.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Parts Manager / Parts Counterman
FALCONI'S ACURA
06.1994 - 02.1998
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06.1994
Skills
- Leadership and team building
- Data review
- New Business Development
- Sales Analysis
- Marketing
- Problem Resolution
- Operations Management
- Team Player
References
EXCEPTIONAL REFERENCES AVAILABLE
Timeline
General Manager
Findlay Acura
01.2022 - 03.2024
Assistant General Manager
Findlay Kia
02.2021 - 12.2021
Fixed Operations Director
Findlay Kia
06.2009 - 02.2021
Fixed Operations Director
Findlay Kia
05.2009 - 02.2021
Fixed Operations Director
World Kia
02.2008 - 05.2009
Fixed Operations Director
Desert Honda
02.2007 - 02.2008
Fixed Operations Director
Acura Of Las Vegas
10.2005 - 12.2006
Assistant Parts Manager / Parts Counterman
United Nissan
02.1998 - 11.1999
Assistant Parts Manager / Parts Counterman
FALCONI'S ACURA
06.1994 - 02.1998
High School Diploma -
Cimarron Memorial High School
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