Scott Crowe

• Supervised daily operations of multi-million dollar medical transportation operation.
• As Ambulette Manager, developed, trained, and nurtured an efficient, friendly, and professional staff focused on safety, promptness, and customer service towards all patients and facility staff.
• As Hospital Liaison for MetroHealth facilities, fostered close relationships between the medical and support staff, the patients, and Elite management and customer support teams. Enabled efficient practices to speed up the medical transportation process, improving the overall customer experience.
• Filled in as an Ambulette Driver when schedule was heavy or upon Drivers calling off or needing to adjust their work schedule.
• As a State-certified Instructor with the State of Ohio through the COAAA (Cental Ohio Area Agency on Aging) DRIVE program, held annual and on-going training classes with new hires and current Ambulette Drivers, EMT-Basics and Paramedics. Training members of both the Ambulette and EMS Divisions noticeably improved and fostered a true sense of team camaraderie, which is not typical in the industry.
• Worked closely with the Dispatch team to ensure a high level of on-time performance.
• Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents.
• Hired and managed 50+ employees to maximize productivity while training staff on best practices and protocols.
• Spearheaded cross-functional initiatives across operational and administrative departments to achieve business goals.
• Identified opportunities to improve business process flows and overall departmental productivity.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 50+ new hires, bolstering employee job position knowledge and skillset.
• Created organizational filing systems for records and correspondence and maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
• Guided organizational technology strategy and roadmaps, conferring with ownership to advise and plan for short- and long-term technology needs.
• Wrote policy, procedure and manuals governing internal IT use.
• Implemented LAN/WAN system from the ground, up.
• Designed, researched, purchasing, implementation, and on-going support of network and application processes. This includes Windows-based file servers (Windows Server 2008 R2), Windows-based workstations (XP through Windows 10), mobile solutions and communications platforms (AT&T/iOS/iPhone/iPad), hardware/software security solutions (UniFi/ESET), and applications - both SAS and dedicated on-site solutions.
• Worked with third-party vendors for the implementations and support of company-wide systems.
• Administration of Avaya Partner System for internal dedicated phone solutions and AT&T for wireless solutions.
• Implementation of hard-wired GPS solution for the dispatch and monitoring of ambulance and ambulette fleets (AT&T Fleet Complete). This includes implementation and support of GPS front-end solution for centralized Dispatch department.
• Directed the deployment and support of specialized computer-aided dispatch (CAD) solution for the Dispatch and Billing Departments (Zoll RescueNet). Deployed eFax solution for call in-take, dispatch, and billing (RingCentral).
• Directed implementation of on-site surveillance system (UniFi Protect) for monitoring and protection of headquarters.
• Directed deployment and support of company-wide e-mail solution (Microsoft 365 Outlook) to all workstations and mobile devices.
• Deployed and supported all Microsoft 365 applications across all devices (Word, Excel, PowerPoint, Teams, and SharePoint).
• Directed deployment, support, and security of online payroll and HRIS solution (ADP Run Payroll).
• Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
• Communicated regularly with customers concerning data exchange and technology integration.

Same managerial and administrative job roles as Elite Medical Transportation Solutions, LLC. After business shutdown its operations on 2/29/2016, Elite Medical Transportation Solutions, LLC successfully and fully resumed operations on 3/1/2016 without any disruption of services to the customers and patients.

• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Performed day-to-day LAN and WAN administration, maintenance and support.
• Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
• Responsible for the maintenance of Novell Netware 3.12 network environment. This included routine maintenance and hardware/software upgrades to 9 servers (2 main file servers, 1 MS Mail server, 1 TFS e-mail gateway, 1 MailCheck server, 2 Goldmine servers, 1 Microsoft SQL server, and 1 Citrix server). In 1999, migrated to NT Server 4.0 environment with daily maintenance and operations
• Daily/weekly/monthly data backups with off-site storage solution
• Technical support for 150+ end-users, both internal (70 users) and remote
• Administrator for the Meridian Phone System solution
• Directed deployment and on-going support for HP printer farm (JetDirect Print Servers)
• Directed implementation of network applications and new file servers
• Researched purchase options for all new computer hardware

• Assisted in daily general office duties of local small business that distributed industrial-use pressure washer equipment and proprietary chemicals.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
• Kept reception area clean and neat to give visitors positive first impression.
• Managed multiple projects simultaneously using organizational and analytical skills.
• Safely transported industrial equipment and cleaning chemicals in compliance with OSHA regulations to customer base across Northern Ohio.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• In 2004, upgraded obsolete DOS-based peer-to-peer network environment to client-server 1000Base-T Microsoft Small Business Server 2003 environment.
• In 2004, upgraded obsolete DOS-based 486 computers to Windows XP environment featuring Pentium-based PCs.
• Implemented and maintained Microsoft Small Business Server / Dell PowerEdge Server.

• Installed and supported American Greetings 'Create-a-Card' kiosks in various states (Ohio, Massachusetts, Connecticut, Washington, Oregon, Colorado, Wyoming, and New Mexico).
• Coordinated customer service with Americans Greetings and customer staff to help streamline installation and support processes.
• Responsible for installing and supporting peripherals inside kiosks such as touchscreen display, CPU, and pen plotter equipment.

• Responsible for data entry operations on several systems. This included DEC/VAX System, IBM AS/400 Mainframe, and IBM PCs.
• Produced outstanding results due to speed, efficiency, and accuracy resulting in accurate data analysis for the Geon Vinyl Resin Division programming team.
• Performed general office duties for the Information Systems Department.
• Located and corrected data entry errors and reported to management.

• Responsible for entering receipts for fuel stations in the Midwest Region. These stations included BP, Gulf, Sohio, Exxon, and Cumberland).
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Scrubbed data for errors and made corrections to maintain clean records.
• Promoted to Quality Control Assistant to ensure complete and accurate receipts from the processing staff.