Scott Crowley

Created new Telesales / Inside Sales positions for Mettler Toledo Process Analytics.

Devised strategies and revised traditional techniques for the Telesales department.

• Point person for the North American launch of the InPro X1 pH sensor (Dairy).
• Secured trials with leading food and beverage companies.
• Created sales penetration techniques and strategies for emerging target groups.
• Collaborated with marketing teams to develop and execute promotional campaigns.
• Explained product prices and packages, answered questions, and addressed customers' concerns.
• Hired, trained, and supervised all personnel in the new Telesales Department.
• Knowledge of pH, DO, Conductivity/Resistivity, TOC, Transmitters, and Microbial products.
• Mentored junior team members, providing guidance and support to foster professional growth and success.
• Implemented staff training programs that enhanced skills and increased overall productivity within the department.
• Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.

Created product training materials used for new hires.

• Completed daily cold calling and outreach to build sales pipeline.

• Completed accurate and polished formatting in line with publishing standards prior to the submission of two novels and film treatments
• Maintained current understanding of industry and genre trends, enhancing writing and marketing success
• Organized book events, radio interviews and promotional campaigns
• Transitioned from book-related sales generation to film adaptation opportunities
• Currently engaged with local producers in the development of original content

• Prospected potential customers and maintained a solid conversion rate
• Answered customers' questions regarding products, prices, and availability
• Determined needs, delivered solutions, and overcame objections through consultative selling skills
• Managed and recorded all leads from outbound telephone marketing
• Emphasized product features based on analysis of customers' needs
• Consistently met weekly and monthly goals
• Appointment setting

• Worked in conjunction with the Massachusetts Registry of Motor Vehicles to bill and collect delinquent Excise Tax
• Oversaw disputes of complicated tax queries and executed time-sensitive decisions

Medical Receivables Billing and Collection Representative -1993-2001

• Maintained current coding and reimbursement procedures for all types of medical bills
• Provided training to new employees on company procedures, billing and responsible collection practices
• Resolved challenging situations with friendly but firm strategies

• New business developer for this startup company.
• Aided in the development of a marketing and sales strategy.
• Performed sales tasks, including prospecting and qualifying leads, sales calls, and business proposals.
• Responsible for retaining new business and servicing accounts.