Scott Cruz
New Rochelle,NY
Summary
Highly skilled Retail Operations Coordinator with 4+ years of experience in developing and implementing effective strategies to drive sales growth, reduce operational costs, and improve customer satisfaction. Very organized and meticulous with different building systems and overall operations. Skilled in coordinating internal teams and resources as well as outside vendor support for complex services and repairs. Dedicated to keeping operations seamless for staff and visitors. Ensuring timely completion of tasks while developing and maintaining relationships with vendors, negotiating contracts for services and supplies.
Overview
9
9
years of professional experience
Work History
North America Retail Operations Coordinator
Marc Jacobs
03.2023 - 02.2024
- Develop and implement strategies to improve operational efficiency and reduce costs
- Monitor and analyze store performance metrics to identify areas of improvement
- Manage store operations, including staffing, scheduling, inventory management, and customer service
- Develop and implement policies and procedures to ensure compliance with company standards
- Monitor and evaluate employee performance and provide feedback and coaching
- Lead store teams in execution of promotional activities and special events
- Manage store budgets and ensure cost-effectiveness
- Analyze customer feedback and develop strategies to improve customer satisfaction
- Develop and maintain relationships with vendors and suppliers
- Ensure compliance with all applicable laws and regulations
- Monitor and analyze competitive trends in retail industry
- Proficient in Microsoft Office, Cegid, Retail Pro, Legion, TCP, UKG.
Northeast Facilities Coordinator
COACH NEW YORK
03.2019 - 03.2023
- Coordinated with vendors for repairs and replacements as needed
- Managed maintenance of all facilities, arranged for regular maintenance of equipment and internal systems (e.g
- HVAC systems, plumbing, oil service, pest control, shop equipment, electrical work, alarms, security cameras, equipment rentals)
- Maintained and cleaned all facilities, including equipment, tools and supplies for over 100 employees
- Monitor activities that happen outside building, such as proper waste disposal and recycling, ensured that trash is removed from common areas daily, oversee schedule for cleaning and disinfecting building
- Supervised cleaning staff, responsible for maintaining company buildings at industrial complex
- Tracked inventory levels of cleaning products and materials used to maintain proper supply levels
- Fix minor malfunctions in office equipment
- Conduct market research and compare costs and benefits when evaluating new vendors
- Maintain updated record of invoices from external partners (e.g
- Suppliers, insurance agents, security guards)
- Ensure compliance with health and safety regulations
- Strong decision-making skills in quickly finding best solution after analyzing available information
- Able to move forward on multiple projects at same time, organized and able to prioritize tasks
- Provided support to other departments within the organization as needed, including IT, Store Design, Warehouse etc
- Conducted regular inspections on all building systems to ensure they were operating safely and efficiently
- Proficient in Microsoft Office, 360Facility, MaintainX, FEXA, ServiceChannel, MicroMain, ADT, DGA, Cisco Meraki.
Assistant Store Manager
adidas
11.2017 - 03.2019
- Communicate with clients or employers about projects, events or campaign expectations and goals
- Collaborating with clients or employers, finance teams and other team members on budgeting and allocating funds
- Delegating tasks to appropriate team members
- Oversee the delivery of projects and making adjustments as necessary to ensure they are delivered to specifications and high standards
- Collecting and analyzing feedback from customers and other project users to gauge satisfaction and success
- Resolved conflicts between team members in effective manner
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Enforced company policies and procedures to strengthen operational standards across departments
- Created reports on sales trends, inventory levels, and financial data
- Interviewed prospective employees and provided input to HR on hiring decisions
- Collaborated with management on developing strategic plans for achieving business goals
- Maintained up-to-date knowledge of company products and services.
Sales Planner
Calvin Klein
12.2016 - 11.2017
- Receiving visitors by greeting, welcoming, directing and announcing them appropriately
- Answering and forwarding incoming phone calls
- Receiving and sorting daily mail such as filing, photocopying, transcribing and faxing
- Updated calendars and schedule meetings
- Keep updated records of office expenses and costs
- Planned promotional events such as trade shows and conferences for new products launching or existing product promotion
- Prepared monthly reports on sales activities, revenue and expenses
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels
- Coordinated and finalized sales proposals to complete purchases
- Supported sales team by delivering current sales data and costing information.
Stockroom Associate
Tommy Hilfiger
01.2015 - 12.2016
- Accepted delivery packages
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors
- Organized storage and moved products from the warehouse to store shelves
- Read orders to obtain item numbers and located merchandise in bins or on shelves
- Maintained and processed shipments by developing and posting delivery schedules
- Received and counted stock items, recording data manually or on computer for inventory purposes
- Monitored stock room supplies such as packaging materials, labels, tags, ensuring adequate levels were maintained at all times
- Placed products on conveyors for final wrapping and shipment
- Tracked outgoing orders to provide shipping status to customers.
Education
Bachelors - Business Management
Iona College
New Rochelle, NY08.2020
Associates - Accounting
Manhattan College
Bronx, NY08.2018
Skills
- Bilingual
- Research
- Customer Service
- Sales
- Project Management
- Data Collection/Analysis
- Budgeting/Negotiation
- Fashion Retail
- Spreadsheets (Excel, Google Sheets, OpenOffice Calc)
- MS Office (Word, Excel, Outlook, Powerpoint, OneNote, Access)
- Google Drive (Docs, Sheets, Slides, Forms)
- Presentations/Slideshows (Powerpoint, Google Slides, OpenOffice Impress, Tableau)
- Database Management (MS Access, Oracle, Teradata, IBM DB2, MySQL, SQL)
Timeline
North America Retail Operations Coordinator
Marc Jacobs
03.2023 - 02.2024
Northeast Facilities Coordinator
COACH NEW YORK
03.2019 - 03.2023
Assistant Store Manager
adidas
11.2017 - 03.2019
Sales Planner
Calvin Klein
12.2016 - 11.2017
Stockroom Associate
Tommy Hilfiger
01.2015 - 12.2016
Bachelors - Business Management
Iona College
Associates - Accounting
Manhattan College
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