Scott Cruz
New York,NY
Summary
Facilities and Operations professional with 5+ years of progressive experience in luxury retail environments, specializing in boutique maintenance, vendor coordination, and operational excellence. Proven track record of supporting seamless store operations, preserving luxury aesthetics, and elevating client experience through proactive facilities oversight and team leadership. Strong background in vendor management, event support, stockroom organization, and compliance with brand and safety standards. Adept at thriving in high-pressure, client-facing environments with a customer service–oriented mindset.
Overview
2026
2026
years of professional experience
Work History
Facilities & Operations Coordinator
Thom Browne
2024 - Current
- Serve as the primary point of contact for boutique staff on all maintenance requests, ensuring swift resolution with minimal disruption to client experience.
- Coordinate and oversee vendor services (cleaning, HVAC, electrical, plumbing, upholstery, landscaping) while enforcing strict adherence to brand standards.
- Conduct regular boutique walk-throughs to proactively identify and resolve maintenance issues across sales floors, fitting rooms, and back-of-house.
- Support special event setups, ensuring all facilities and furnishings meet luxury presentation standards.
- Manage vendor invoicing, service schedules, and inventory levels for supplies such as light bulbs, filters, and hardware.
- Maintain accurate records of work orders, warranties, and compliance documentation.
- Collaborate with store leadership to uphold safety protocols and ensure regulatory compliance.
Operations Assistant
Marc Jacobs
2023 - 2024
- Assisted in coordinating daily facilities and maintenance needs across flagship boutique.
- Supported vendor oversight, including spa and cleaning services.
- Partnered with management to prepare boutiques for seasonal events, window displays, and collection launches.
- Maintained inventory of back-of-house supplies and processed vendor invoices.
- Supported compliance efforts by ensuring Certificates of Insurance (COIs) and vendor documentation were up to date.
- Enhanced vendor communication flow, reducing response times to maintenance issues.
- Supported transition to digital facilities tracking system (CMMS), improving record-keeping efficiency.
Assistant Store Manager (Operations)
COACH
2019 - 2023
- Supervised store operations, including facilities upkeep, maintenance coordination, and vendor relations to preserve luxury presentation.
- Oversaw back-of-house logistics, stock organization, and inventory control for high-volume boutique.
- Supported the Store Manager in compliance monitoring, including safety protocols and vendor COI tracking.
- Trained and supervised a team of stock associates and operations staff, ensuring adherence to brand standards and operational efficiency.
- Collaborated with corporate facilities teams to report and resolve HVAC, lighting, and plumbing issues.
- Improved inventory organization, reducing restock turnaround times
Stockroom Associate
Calvin Klein
2017 - 2019
- Maintained stockroom organization and inventory accuracy, supporting smooth sales floor operations.
- Monitored product flow from receiving to sales floor, ensuring merchandise presentation aligned with company standards.
- Assisted in store maintenance requests and liaised with vendors for minor repairs and services.
- Supported seasonal floor moves and event setups, ensuring operational readiness.
- Streamlined stockroom processes that improved back-of-house efficiency and reduced misplaced inventory incidents.
- Assisted with vendor walkthrough due to strong organizational skills and attention to detail.
Cashier
Zara
2016 - 2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances through diligent tracking and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
Education
Bachelor of Science - Business Administration And Management
Iona College
New Rochelle, NY05-2020
Bachelor of Science - Accounting And Finance
Manhattan College
Bronx, NY05-2018
Skills
- Bilingual
- Vendor Management & Negotiation
- Preventive & Corrective Maintenance Coordination
- Luxury Retail Operations & Standards
- Event & Seasonal Setup Support
- Stockroom & Inventory Management
- Microsoft 365 (Word, Excel, Outlook, PowerPoint)
- CMMS (Computerized Maintenance Management Systems)
- Record-Keeping & Documentation
- Strong Communication & Client Service Orientation
- Knowledge of HVAC, Electrical, Plumbing, Lighting Systems
Timeline
Facilities & Operations Coordinator
Thom Browne
2024 - Current
Operations Assistant
Marc Jacobs
2023 - 2024
Assistant Store Manager (Operations)
COACH
2019 - 2023
Stockroom Associate
Calvin Klein
2017 - 2019
Cashier
Zara
2016 - 2017
Bachelor of Science - Business Administration And Management
Iona College
Bachelor of Science - Accounting And Finance
Manhattan College