Scott Cunningham
Buffalo,NY
Summary
Accomplished Operations Manager with a proven track record at LA Fitness International, adept in staff management and inventory control. Excelled in enhancing customer satisfaction and employee performance through effective leadership and problem-solving skills. Demonstrated expertise in conflict mediation and analytical thinking, leading to significant improvements in operational efficiency and team cohesion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
EMT
Monroe Ambulance Transportation
01.2022 - 10.2024
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
Operations Manager
LA Fitness International
08.2019 - 11.2021
- Store manager of individual location
- Sold memberships and upsold amenities
- Contacted clients with delinquent/past due balances to update billing info as well as to renew membership(when applicable )
- Performed HR duties including hiring, onboarding, training and terminating of employees
- Supervised all operational staff members of 10+ workers
- Performed bank deposit and daily financial reconciliation
- Ordered and managed supplies for gym location
- Handled all customer complaints in a timely and orderly manner
- Responsible for scheduling all operational staff members of 10+ individuals
- Daily paperwork
- Greeted members and prospective members coming into the club, gave tours and made sure all members checked in appropriately
- Hourly walk around the gym making sure everything is in working order and let janitorial staff know of any spots needing cleaning
- Set daily sales goals/ quotas with operational/front desk staff and worked with the sales team on meeting location goals set of district manager(s)
- Contacted vendors for services/repairs and send invoices for approval to corporate HQ prior to start of services/repairs. Fax over final invoice once service was completed.
Assistant Customer Service Manager
TOPS Market LLC
08.2013 - 08.2016
- Assistant manager to all front end associates/department as well at times for the customer service desk
- Handles all customer complaints or questions in a timely and quick manner
- Scheduling of all employees in the front end operations(25+)
- Assisted with hiring, training, onboarding and termination of employees
- Greeted and cashed out patrons whenever the front end got busy
- Collected and dropped money from registers into the bookkeeping safe whenever the registers had more than $250.
- Ordered and maintain supplies to keep the front end operational including register items(candy, gum, etc)
- If working closing shift, would support the closing of the customer service desk by helping close it down for the night, assisting with financial paperwork and walking the customer service associate to the bookkeeping room
- Created daily lineup for the next day showing where/was register cashiers were on and scheduled breaks.
- Keeping up with job laws involving individuals under 18 years old.
- Helped out in the customer service desk when busy as well including bill payments, western union, lottery sales and redemptions, answering a multi phone line and transferring to appropriate party, check cashing and refunds/returns. Accountable for drawers containing over $20000 dollars
Education
High School Diploma -
John F Kennedy
Cheektowaga, NY06.2015
Skills
- Problem-Solving
- Team Leadership
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Inventory Management
- Staff Development
- Schedule Management
- Conflict Mediation
- Cost Reduction
- Fast learner
- Analytical skills
Certification
Drivers License
Exp:07/2031
Timeline
EMT
Monroe Ambulance Transportation
01.2022 - 10.2024
Operations Manager
LA Fitness International
08.2019 - 11.2021
Assistant Customer Service Manager
TOPS Market LLC
08.2013 - 08.2016
Drivers License
Exp:07/2031
High School Diploma -
John F Kennedy
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