Scott Dalby
Clayton,NC
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
20
20
years of professional experience
Work History
Quality Control Manager/Training
Baker Home Exteriors
11.2024 - 06.2025
- Assessed product quality to ensure compliance with established standards.
- Conducted routine inspections and tests to identify defects and inconsistencies.
- Assisted in maintaining accurate records of quality control processes and results.
- Collaborated with production teams to address quality-related issues promptly.
- Supported implementation of corrective actions for identified non-conformities.
- Communicated findings effectively to team members, fostering a culture of quality awareness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Department Head/Gutter Division
Baker Roofing Company
02.2024 - 11.2024
- Developed and implemented departmental strategies to enhance operational efficiency.
- Led cross-functional teams in project execution, ensuring adherence to safety regulations.
- Streamlined workflow processes, resulting in improved project completion timelines.
- Managed resource allocation effectively, optimizing team productivity and output quality.
- Collaborated with senior management to align departmental goals with company objectives.
- Monitored industry trends and competitor activities to inform strategic decision-making processes.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
- Implemented strong control and evaluation procedures to maximize departments' work quality.
Operations Manager
Baker Roofing Company
06.2020 - 02.2024
- Managed daily operations, ensuring efficient workflow and adherence to safety protocols.
- Implemented process improvements that enhanced productivity and reduced operational bottlenecks.
- Coordinated scheduling and logistics for team members, optimizing resource allocation.
- Monitored inventory levels, facilitating timely replenishment to meet operational demands.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Resolved customer inquiries promptly, enhancing overall satisfaction and service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Project Manager
Baker Roofing Company
06.2018 - 06.2020
- Developed and maintained project schedules, ensuring accurate tracking and reporting of progress.
- Monitored project budgets, identifying variances and recommending corrective actions as necessary.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Identified plans and resources required to meet project goals and objectives.
Head Bartender/Bar Manager
Aversboro Sports Bar and Restaraunt
04.2013 - 06.2018
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Locked and Loaded Grill
02.2010 - 04.2013
- Maintained cleanliness and organization of the bar area, complying with health and safety regulations consistently.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Store Manager
Goodwin's Glam-O-Rama
04.2007 - 06.2009
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Manager
ClubWorx Health Club
02.2005 - 04.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Developed and executed strategic sales plans to achieve revenue targets across diverse markets.
Education
High School Diploma -
William G. Enloe High School
Raleigh, NC06-1998
Skills
- Operational excellence
- Teamwork and collaboration
- Customer satisfaction
- Strong work ethic
Timeline
Quality Control Manager/Training
Baker Home Exteriors
11.2024 - 06.2025
Department Head/Gutter Division
Baker Roofing Company
02.2024 - 11.2024
Operations Manager
Baker Roofing Company
06.2020 - 02.2024
Project Manager
Baker Roofing Company
06.2018 - 06.2020
Head Bartender/Bar Manager
Aversboro Sports Bar and Restaraunt
04.2013 - 06.2018
Bartender
Locked and Loaded Grill
02.2010 - 04.2013
Store Manager
Goodwin's Glam-O-Rama
04.2007 - 06.2009
Sales Manager
ClubWorx Health Club
02.2005 - 04.2007
High School Diploma -
William G. Enloe High School
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