Summary
Overview
Work History
Education
Skills
Education and Training
Professional Highlights
Timeline
Generic

Scott Davis

Biloxi,MS

Summary

Experienced store manager with over 20 years in operations and progressive leadership roles. Successfully coached and motivated staff to advance by fostering an enthusiastic and supportive environment. Proactively addressed operational concerns, resulting in streamlined processes, increased customer engagement, and the utilization of strong marketing skills to strengthen and expand revenue streams.

Overview

19
19
years of professional experience

Work History

Field Assurance Manager

Safelite Auto Glass
02.2025 - Current
  • Assessed existing policies and procedures to meet goals and objectives and encourage on-time reviews.
  • Established governance, organization and management structure to meet program protocols.
  • Monitored operations metrics to deliver regular reporting to senior leadership.
  • Developed and tracked institutional risks to promote consistency within business realm.
  • Worked with cross-functional teams, resulting in smooth operations and successful audits.
  • Collaborated with OPS EX teams to develop and implement policies, procedures, and performance measures.

Store Manager

Safelite Auto Glass
01.2015 - 02.2025
  • Successfully Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Leader in Net Promoter Scores
  • Mentor for new SM’s
  • Completion of 4 leadership classes offered
  • Relationship growth with insurance agents
  • Community involvement with local Humane Society
  • Community involvement with Relay for life Gulfport Office
  • COE store for 2020,2021,2023 and 2024
  • Continued KPI success year over year improvement
  • Multi Unit manager within Market Store 5602 and 5700 in the absence of SM.

Store Manager

Academy Sports & Outdoors
01.2009 - 01.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Sales Manager

Lowes - Gulfport, MS
01.2008 - 01.2009
  • Increased all specialty sales and total sales by 13% in 3 months
  • Top store in region 3 months running for Install sales
  • One of three stores in the region to make budget and profit
  • 9 out of 13 sales specialists #1 in sales for district 3 months running.

Zone Manager

Lowes - Gulfport, MS
01.2007 - 01.2008
  • Managed over 200 employees
  • Mentor to all new and tenured department managers
  • Exceeded budget in all areas assigned
  • Number 1 in reducing shrink two inventory periods in a row.

Dept. Manager

Lowes - Gulfport, MS
01.2006 - 01.2007
  • Managed several departments at one time
  • Conducted audits on daily basis to control shrink
  • Trained new and old employees on company policy and procedures
  • Developed employees to become leaders and managers.

Education

High school diploma -

Gulfport High School

Associate of Science - Human Resources Training

MGCCC

Skills

  • Competitor Monitoring
  • Partnership Building
  • Supply Ordering
  • Operations Management
  • Talent Recruitment
  • Payroll Management
  • Staff development
  • Store Operations Oversight
  • Shift Scheduling
  • Operational Budgeting
  • Customer Service Management
  • Retail Inventory Management
  • Multitasking and Organization
  • Risk assessment
  • New business opportunities
  • Compliance management
  • Data analysis

Education and Training

MGCCC - Associates of Science (Business)

Professional Highlights

  • Proactive, hands on style; team leadership and personnel development
  • Excellent closing and communication skills
  • Superior at training and leading employees on key areas of improvement

Timeline

Field Assurance Manager

Safelite Auto Glass
02.2025 - Current

Store Manager

Safelite Auto Glass
01.2015 - 02.2025

Store Manager

Academy Sports & Outdoors
01.2009 - 01.2015

Sales Manager

Lowes - Gulfport, MS
01.2008 - 01.2009

Zone Manager

Lowes - Gulfport, MS
01.2007 - 01.2008

Dept. Manager

Lowes - Gulfport, MS
01.2006 - 01.2007

Associate of Science - Human Resources Training

MGCCC

High school diploma -

Gulfport High School

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