Scott DeBenedetto
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
General Manager
JCPenney
01.2022 - 05.2025
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
JCPenney
05.2018 - 01.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
District Operations Manager
JCPenney
02.2015 - 05.2018
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Enhanced employee productivity by providing training, guidance, and performance evaluations.
- Identified business development opportunities resulting in revenue growth for the district.
- Increased customer satisfaction levels with streamlined communication channels and prompt resolution of issues.
- Established strong relationships with key stakeholders, leading to successful collaborations on various initiatives.
- Traveled to over 22 locations per week to manage each store and perform reviews of individual managers and employees.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Enforced compliance with local, state and federal regulations and company standards.
District Loss Prevention Manager
JCPenney
01.2012 - 02.2015
- Optimized resource allocation by analyzing data on store performance and prioritizing high-risk locations for targeted interventions.
- Supported talent acquisition efforts by assisting in the screening, interviewing, and selection process for loss prevention staff hires.
- Managed budgets effectively, ensuring that resources were allocated efficiently towards essential loss prevention programs and tools.
- Increased efficiency in incident response by creating comprehensive emergency protocols for all store locations.
- Monitored compliance with safety regulations, identifying potential hazards and implementing corrective actions promptly.
- Established a positive work environment through consistent enforcement of company policies and guidelines related to loss prevention.
- Conducted thorough investigations of theft incidents, leading to the identification and apprehension of suspects.
- Informed senior management of emerging loss prevention trends, enabling proactive adaptation to changing industry dynamics.
- Evaluated vendor performance regularly, ensuring that contracted services met or exceeded expectations in terms of quality and effectiveness.
- Strengthened internal controls by performing audits on cash handling procedures and merchandise protection measures.
- Promoted a culture of accountability within store teams, encouraging employees to take ownership of their roles in preventing losses.
- Collaborated with store managers to develop comprehensive action plans for loss prevention initiatives.
- Secured company assets by overseeing the installation and maintenance of security systems such as CCTV cameras and alarms.
- Developed strong relationships with local law enforcement agencies for collaborative efforts in crime prevention.
- Mitigated litigation risks associated with shoplifting incidents through proper documentation and adherence to legal procedures during apprehensions.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and training store personnel.
- Conducted daily store walk-throughs to identify potential security risks.
- Developed and launched a loss-prevention program.
- Monitored paperwork procedures to prevent error-related losses.
District Loss Prevention Manager
JCPenney
04.2004 - 01.2012
- Enhanced store security by conducting regular audits, identifying vulnerabilities, and recommending improvements.
- Contributed to strategic planning by providing valuable insights on trends in retail theft and fraud tactics.
- Improved employee awareness on loss prevention policies through regular workshops and trainings.
- Streamlined reporting processes to ensure timely communication of inventory discrepancies and suspicious activities.
- Completed incident reports and activity logs for accurate, current records.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Trained personnel on security best practices, protocols and procedures.
- Reviewed and updated store security policies and procedures.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Installed and maintained covert security equipment.
- Supported talent acquisition efforts by assisting in the screening, interviewing, and selection process for loss prevention staff hires.
- Managed budgets effectively, ensuring that resources were allocated efficiently towards essential loss prevention programs and tools.
- Increased efficiency in incident response by creating comprehensive emergency protocols for all store locations.
- Monitored compliance with safety regulations, identifying potential hazards and implementing corrective actions promptly.
- Promoted a culture of accountability within store teams, encouraging employees to take ownership of their roles in preventing losses.
Education
Investigative Interviewing And Phone Interviewing - Investigative Interviewing
Wicklander-Zulawaski
Dallas, TXSkills
- Effective team management
- Solution development
- Process optimization expertise
- Supportive team participant
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 60 staff members.
- Consistently led the Company in achieving sales goals and controllable profit goals.
- Maintained lower Shrinkage goals with Districts to elevate profit in many locations
- Successfully implemented Omni Channel to our locations
- Successfully implemented new LP Program to 28 locations
Market investigations Partnership award 2014
Ensured a smooth and cooperative partnership between stores and law enforcement to successfully close 2 million in theft related cases in 2014.
Timeline
General Manager
JCPenney
01.2022 - 05.2025
General Manager
JCPenney
05.2018 - 01.2022
District Operations Manager
JCPenney
02.2015 - 05.2018
District Loss Prevention Manager
JCPenney
01.2012 - 02.2015
District Loss Prevention Manager
JCPenney
04.2004 - 01.2012
Investigative Interviewing And Phone Interviewing - Investigative Interviewing
Wicklander-Zulawaski
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