Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Scott Deetlefs

Sapphire,NC

Summary

Detail-oriented, knowledgeable and dedicated customer service professional with extensive experience within the hospitality and events industry. Excels in staying on top of multiple timelines with strong schedule management and prioritization skills. Manages planning and execution with organized approach. Dedicated to applying training, mentoring and morale-building abilities to enhance employee engagement and boost performance. Solid team player with outgoing and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success.

Overview

15
15
years of professional experience

Work History

Bar Supervisor, Server, Events (Seasonal)

Burlingame Country Club
05.2022 - Current
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Completed bar opening and closing procedures.
  • Supported events execution and venue set up and tear down.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep dining venues working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Cultivated warm relationships with regular customers.

Dining Venue Supervisor, Events, Server Captain

Broken Sound Country Club
01.2022 - 05.2023
  • Supervised staff during events and lunch/dinner service and maintained efficient performance.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained compliance with company policies, objectives and communication goals.

Dining Venue Front of House Manager

Thaba Eco Hotel (Kraal Restaurant)
04.2021 - 09.2021
  • Supervised dining table set-up to prepare for diversity of event types and regular dining, following strict service standards.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Helped hosts and hostesses execute timely and efficient processes to ensure superior guest service.
  • Maintained positive team environment by encouraging teamwork and respect in the workplace.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.

Server/ Bartender/ Banquets/ Events (Seasonal)

The Apawamis Club
05.2018 - 10.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Set up event facilities and equipment, cleaned areas and organized supplies.
  • Arranged linens and table settings according to seating plan and event theme.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Set up bar for operation, kept service bar well-stocked and organized to meet expected demands.

Server/Events/Bartender/Expeditor(Seasonal)

Delray Beach Club
10.2018 - 05.2019
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.

Server/ Server Trainer (Seasonal)

The Club at Ibis
11.2016 - 05.2018
  • Upsold high-profit items such as appetizers and mixed drinks to enhance
    sales numbers.
  • Arranged tables for customers, following established preparation
    procedures to provide guests with excellent experiences and foster repeat business.
  • Training new staff to meet management and club/company expectations.
  • Taking stock of items and ordering inventory to ensure that the venue was prepared and ready for service.
  • Entering new menu items into POS system.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Server/ Banquets/ Event Setup (Seasonal)

Philadelphia Country Club
05.2016 - 10.2016
  • Helped customers place orders, explained menu items and suggested
    appropriate options for food allergy concerns.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Prepared beverages and filled food orders for customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Server Assistant / Banquets (Seasonal)

Boca West Country Club
10.2014 - 05.2016
  • Checked dining area supplies, including linens and wrapped silverware,
    and replenished low stock.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Events Group and Team Leader /Facilitator

The Ventures Group(TVG)
05.2014 - 10.2015
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all.
  • Leading groups of children and/or adults from schools or members of companies through activities such as abseiling, river and sea kayaking, wall/ rock climbing, obstacle course and many more challenging teambuilding exercises.
  • Implemented new working processes to deliver multiple improvements.
  • Maintained facility, equipment and vehicles to promote safe and secure environment for both clients and staff.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
  • Monitored behavior during activities, effectively handling discipline situations and encouraging positive behavior.

General Electrical Assistant

The Electrician
06.2013 - 04.2014
  • Consulted with supervisor electrician regarding likely risks associated with assigned job.
  • Assisted with electrical work by running conduit and pulling wire.
  • Maintained organized supply of commonly used electrical parts to support typical needs.
  • Kept equipment clean and well-maintained for optimal performance at job sites.
  • Tested electrical systems and continuity of circuits in electrical wiring,
    equipment and fixtures using various testing devices.
  • Checked and performed electrical wiring through conduits and holes in
    walls and floors.

Brand Promoter

Galeforce Marketing
03.2013 - 05.2013
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
  • Identified interested and qualified customers to provide potential customers with additional information regarding product.
  • Communicated product value, quality and style to educate and entice potential customers.

Stocktaker

Churchill Office Supplies
12.2011 - 01.2013
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed physical inventory counts each month.
  • Conducted inventory and restocked items throughout day.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Conducted periodic inventory inspections and reported out-of-stock items.
  • Checked and pulled defective or expired products from shelves.

Waiter

Grand Canyon Spur
05.2010 - 10.2010
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Remote Pilot License (Multi-Rotor) - Aviation

UAV Industries
Johannesburg, South Africa
12.2020

Diploma - Financial Trading And Investment

Shaw Academy
Online
06.2020

Some College (No Degree) - Electronic Engineering

University of Kwa-Zulu Natal
Durban, South Africa

High School Diploma -

Westville Boys' High School
Durban, South Africa
11.2011

Skills

  • Customer Service
  • Event Supervision
  • Hospitality Service Expertise
  • Organization and Time management
  • Adaptability
  • Staff supervision
  • Planning and Coordination
  • Excellent work ethic
  • Excellent attention to detail
  • Client/Guest Satisfaction
  • Interpersonal Communication
  • Service Training

Additional Information

  • Michael Huminkski (Food & Beverage Director)

Company: Broken Sound Club

Contact: +1 856 912 2319

  • Andrew Nevins (Clubhouse Manager)

Company: Burlingame Country Club

Contact: +1 205 410 0739

  • Michel Olver (General Manager)

Company: Thaba Eco Hotel (Kraal Restaurant)

Contact: +2773 737 6766

  • Kyle Schutte-Bell (Assistant General Manager)

Company: The Apawamis Club
Contact: kbell@apawamis.org (+1914 318 5130)

  • Max Cuevas (The Pool Dining Manager)

Company: Delray Beach Club
Contact: +1561 927 7692

  • Adrian Tudor (The Pub Manager)

Company: The Club at IBIS
Contact: +1561 371 4311

  • Zachary Margolis

Company: Philadelphia Country Club

Contact: zmargolis@philadelphiacc.net

  • Chris O'Toole (Floor Manager)

Company: Boca West Country Club

Contact: +1561 488 6963

  • Lironne Stefaniw (Human Resources)

Company: Boca West Country Club

Contact: lstefaniw@BocaWestCC.org

  • Leon Erasmus

Company: The Ventures Group (TVG)

Contact: +2783 277 3837

  • Travis Steyn

Company: The Electrician

Contact: +2782 947 6701

  • Craig Laing

Company: Churchill Office Supplies

Contact: +2782 324 1601

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)

Timeline

Bar Supervisor, Server, Events (Seasonal)

Burlingame Country Club
05.2022 - Current

Dining Venue Supervisor, Events, Server Captain

Broken Sound Country Club
01.2022 - 05.2023

Dining Venue Front of House Manager

Thaba Eco Hotel (Kraal Restaurant)
04.2021 - 09.2021

Server/Events/Bartender/Expeditor(Seasonal)

Delray Beach Club
10.2018 - 05.2019

Server/ Bartender/ Banquets/ Events (Seasonal)

The Apawamis Club
05.2018 - 10.2019

Server/ Server Trainer (Seasonal)

The Club at Ibis
11.2016 - 05.2018

Server/ Banquets/ Event Setup (Seasonal)

Philadelphia Country Club
05.2016 - 10.2016

Server Assistant / Banquets (Seasonal)

Boca West Country Club
10.2014 - 05.2016

Events Group and Team Leader /Facilitator

The Ventures Group(TVG)
05.2014 - 10.2015

General Electrical Assistant

The Electrician
06.2013 - 04.2014

Brand Promoter

Galeforce Marketing
03.2013 - 05.2013

Stocktaker

Churchill Office Supplies
12.2011 - 01.2013

Waiter

Grand Canyon Spur
05.2010 - 10.2010

Remote Pilot License (Multi-Rotor) - Aviation

UAV Industries

Diploma - Financial Trading And Investment

Shaw Academy

Some College (No Degree) - Electronic Engineering

University of Kwa-Zulu Natal

High School Diploma -

Westville Boys' High School

Similar Profiles

CREATE PROFILE