Scott Delmanowski
Summary
Motivated, passionate leader with 21 years of experience in retail store operations. Uniquely skilled at motivating sales teams to produce high-volume revenue results. Strong abilities in business operations, work-force scheduling and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Assistant Store Leader
Petsmart
10.2023 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Created staff schedules, approved requested time off and updated reports.
- Supervised 40 co-workers.
- Managed team workload to reach production targets.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised payroll corrections for accuracy and duplications.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Customer Engagement Leader
Petsmart
02.2023 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Managed the overall efficient operation of the pet care department by maintaining company standards, lowering department loss, and increasing department sales.
Merchandise and Inventory Lead
Petsmart
03.2021 - 01.2023
- Completed partial physical inventory counts weekly and entire store physical inventory counts yearly.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed visual merchandising plans and strategies to promote store offerings.
- Maintained below company standard out of stock percentages on customer's orders, both online and in store.
Assistant Manager
Safeway/Albertsons
08.2013 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
2nd Assistant Manager
Safeway
01.2003 - 07.2013
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained numerous new members of management with many being promoted. Was a training manager for one year.
Food Clerk
Safeway
07.2002 - 01.2003
- Arranged items in display cases to promote sales.
- Assisted customers in finding proper products and offering suggestions.
- Demonstrated advanced product knowledge, item locations, pricing and stock levels.
- Labeled and scanned customer food items to complete sales.
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Operated cash register to accurately process and record customer payments.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Checked personal identifications during alcohol and tobacco sales.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
Education
Arizona State University
Tempe, AZMaricopa Community Colleges - Glendale Community College
Glendale, AZBachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ05.2015
Skills
- Policy Execution
- Team Development
- Customer Relationships
- Customer Experience Management
- Employee Scheduling
- Superior Work Ethic
- Delegation and Supervision
- Organize Inventory
- Process Improvement Initiatives
- Merchandise Promotion and Display
- Customer Loyalty
Avid Sports Fan. Love the outdoors whether its hiking, camping, or fishing.
I am an avid sports fan with a particular passion for the Chicago Bears and Chicago Cubs. I also love spending time outdoors in various capacities. Fishing and hiking are the two best ways I have found to de-stress and re-focus on what's important in life.
Timeline
Assistant Store Leader
Petsmart
10.2023 - Current
Customer Engagement Leader
Petsmart
02.2023 - 09.2023
Merchandise and Inventory Lead
Petsmart
03.2021 - 01.2023
Assistant Manager
Safeway/Albertsons
08.2013 - 02.2021
2nd Assistant Manager
Safeway
01.2003 - 07.2013
Food Clerk
Safeway
07.2002 - 01.2003
Arizona State University
Maricopa Community Colleges - Glendale Community College
Bachelor of Science - Business Management
Grand Canyon University
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