Scott Diaz
Napa,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Hands-on Banquet Manager overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.
Knowledgeable Banquet Set Up Supervisor with 20 years of experience in food and beverage service and set up configurations. Strong verbal and written communication skills to properly assign and execute tasks. Regularly and continuously lifts 70 pounds to move furniture and push and pull carts and equipment. Supervises and mentors banquet setters while working alongside for maximum productivity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
AD-Hoc Thomas Keller Restaurant
6476 Washington ST. Yountville, Ca 94599
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
General Manager
Silverado Resort And Spa The Grill
1600 Atlas Peak Rd, Napa CA (On-Site)
04.2019 - 03.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Banquet Manager
Calistoga Ranch, Auberge Resort Collection
755 Silverado Trail N, Calistoga
01.2016 - 04.2019
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Directed and managed banquet functions for [Number]-person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Interpreted instructions to schedule and set up events to client specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Managed budgeting and invoicing for both large and small-scale events.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Banquet Manager
Farmstead , Long Meadow Ranch
738 Main St. St. Helena, CA
04.2011 - 04.2016
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Directed and managed banquet functions for 10 to 200-person events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Interpreted instructions to schedule and set up events to client specifications.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Managed budgeting and invoicing for both large and small-scale events.
Education
Bachelor of Business - Business Management
Antelope Valley College
Lancaster, CA09.1992
Skills
- Menu Presentation
- Suggestive Selling
- Warm and Friendly
- Guest Experience Management
- Station Preparation
- Room Breakdown
- Labor and Overhead Cost Estimation
- Liquor Law Compliance
- Employee Performance Evaluations
- Staff Leadership
- Organizational Restructure and Change
- Performance Improvement
Accomplishments
Certified Sommelier
CBR Certified
Certified CrossFit trainer
Certification
- Certified Sommelier
- Certified CrossFit Trainer, Wine Country CrossFit
- Certified CBR.
Timeline
Server
AD-Hoc Thomas Keller Restaurant
01.2023 - Current
General Manager
Silverado Resort And Spa The Grill
04.2019 - 03.2022
Banquet Manager
Calistoga Ranch, Auberge Resort Collection
01.2016 - 04.2019
Banquet Manager
Farmstead , Long Meadow Ranch
04.2011 - 04.2016
Bachelor of Business - Business Management
Antelope Valley College