Scott Dixon
Sneads Ferry,NC
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
9
9
years of professional experience
Work History
IT Assistant
Hughes Circuits Inc.
06.2015 - 06.2022
- Enhanced system efficiency by identifying and rectifying software issues.
- Developed user-friendly IT solutions for improved staff productivity.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Conducted regular security audits to identify vulnerabilities and improve overall system protection.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Installed and configured software and hardware.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Offered assistance in implementing and developing training programs.
Production Support Specialist
AMN Healthcare
01.2013 - 11.2014
- Enhanced production efficiency by streamlining processes and implementing best practices.
- Provided timely support for production issues, ensuring minimal downtime and optimal productivity.
- Reduced equipment downtime by performing regular maintenance checks and addressing potential issues proactively.
- Monitored inventory levels closely, identifying shortages early on and taking corrective action to avoid stockouts or excess inventory costs.
- Utilized data-driven decision-making methods to improve workflow efficiency.
- Supported end-users by providing expert technical assistance, ensuring minimal disruption to production.
- Analyzed applications and recommended necessary upgrades and patches.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Education
Associate of Applied Science - Computer Systems Analysis
UEI College
San Marcos, CA2013
Skills
- User Training
- Remote Support
- Hardware maintenance
- Software Installation
- Server Management
- Technical Support
- Technical Troubleshooting
- End-user support
- Hardware installations
- System Maintenance
- Computer Diagnostics
- Hardware and Software Repair
- Troubleshooting Network Issues
- Hardware and Software Configuration
Timeline
IT Assistant
Hughes Circuits Inc.
06.2015 - 06.2022
Production Support Specialist
AMN Healthcare
01.2013 - 11.2014
Associate of Applied Science - Computer Systems Analysis
UEI College
Similar Profiles
Paola Ledesma RomeroPaola Ledesma Romero
Machine Operator at Hughes Circuits Inc.Machine Operator at Hughes Circuits Inc.
Teresa PudelskiTeresa Pudelski
Sales Support Administrator at Pioneer Circuits, Inc.Sales Support Administrator at Pioneer Circuits, Inc.
Apoorva TaragiApoorva Taragi
Customer Service Administrator at Jabil Circuits India Pvt LtdCustomer Service Administrator at Jabil Circuits India Pvt Ltd