Scott Donaldson
Emery,UT
Summary
Experienced human resources professional with a strong background in talent acquisition, employee relations, and performance management. Demonstrated ability to foster collaboration within teams and achieve results through strategic initiatives. Proficient in conflict resolution, training and development, and organizational growth. Adaptable and reliable, consistently aligning with evolving business needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Bronco Utah Operations
06.2022 - Current
- Senior Leadership Advisor: I collaborate with and advise senior leaders on change management, policy impact (external and internal), and organizational threats and opportunities. I serve on Change Management Committee and Advisor to two successive CEOs
- HR Strategy & Policy Development: I design and implement effective HR strategies, policies, and procedures aligned with organizational goals
- Talent Acquisition & Onboarding: I lead recruitment efforts to attract top talent and ensure smooth onboarding for new hires
- Employee Relations: I foster a positive workplace culture, mediate conflicts, and support employee engagement initiatives
- Compliance Management: I ensure the organization adheres to labor laws and HR best practices, maintaining compliance at all levels
- Performance Management: I coordinate evaluations, goal setting, and professional development programs to help employees thrive
- Coaching & Guidance: I provide advice to managers and employees on HR-related concerns and career development
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Health And Wellness Coach
Better Together Wellness LLC
04.2020 - Current
- Helping individuals to learn, practice, and maintain healthy habits in a simple, supported way that creates lifelong transformation
Real Estate Manager - Commercial
Glenwood Development
10.2020 - 04.2022
- Responsible for: the Acquisition and Maintenance of tenants and contractors, Identifying opportunities for Development and Expansion, Legal and Contractual document creation, assembly, and review, Contract Negotiation, Business Financial document review, Collaborating with cross-functional teams to identify critical dates
- This position requires a high-level of: Business-to-Business and End User Expectation Management, Interpersonal skills, Professional Verbal and Written Communication, Prioritization and Organization
Professional Realtor
LUXRE Group
10.2017 - 11.2020
- Advising first-time home buyers, investors, and homeowners on the sale and purchase of real estate
- Client champion - I take my fiduciary responsibility seriously and put my client's needs above my own
- Contract specialist - I was trained at the feet of real estate attorneys
- Bi-partisan solutionist - I collaborate with other agents to create solutions for achieving mutual goals
- Collaborated with mortgage lenders, home inspectors, and other professionals to ensure seamless transactions for all parties involved.
Licensed Real Estate Salesperson
PressPlay Realty Network
11.2017 - 11.2018
- Company Overview: http://phoenix.pressplayrealty.com/about/Scott-Donaldson/8314
- Http://phoenix.pressplayrealty.com/about/Scott-Donaldson/8314
Sales Manager
Mandros Painting, Inc.
07.2016 - 10.2017
- Responsible for developing and implementing a sales program for an Industrial Services contractor specializing in painting, coating, abrasive blasting, hydroblasting, and industrial cleaning & vac work
- Led sales calls with team members to establish sales and customer retention goals
- Coordinated sales activities for project managers and senior management
- Prospected potential clients via cold-calling, referrals, and vertical marketing (in-person, phone, email, social networking)
- Coached project managers in business development correspondence and communication
- Researched new industrial applications
- Assisted in development of CRM software
- Assisted in implementation of website content and design
- Maintained friendly and professional customer interactions
Outside Sales Rep.
United Central Industrial Supply
09.2014 - 07.2016
- Offset downturn in energy sector by securing 3 new MRO contracts - hadn't been accomplished prior
- Located alternate, strategic suppliers which reduced cost of goods, shipping costs, and lead time
- Negotiated contracts for VMI, MRO, and electrical products
- Wrote, proofed and edited sales proposals and correspondence
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
- Planned, created, and delivered sales presentations and product trainings
Sales Account Manager
Bookcliff Sales Inc.
05.2011 - 09.2014
- Increased revolving account base by 20%
- Increased market share by expanding product offerings to mining, oil/gas, and industrial service customers
- Coordinated, and reviewed activities in sales and service, record-keeping, and in shipping and receiving operations
- Networked with potential customers regarding product needs and advised customers on types of product to purchase
- Resolved customer complaints regarding sales and service
- Improved/Salvaged business-to-business relationships as a result of retention efforts
- Assisted with installation of industrial and mining products
Project Management intern
Utah Clean Cities Coalition
01.2011 - 05.2011
- Researching different target markets to increase stakeholder base
- Developing and completing a signage project for CNG vehicles
- Creating and ensuring completion of annual Alternative Fuel Survey/Inventory
- Represent organizations in relations with governmental and media institutions
Sales Consultant
Vivint
04.2010 - 11.2010
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Quote prices, credit terms and other bid specifications
- Negotiate prices and terms of sales and service agreements
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
- Collaborate with colleagues to exchange information such as selling strategies and marketing information
- Accomplishments: Reached goal of having a 50% addition of supplemental packages
- Enhanced interpersonal communication skills
- Regarded unanimously as the best sales rep to work with by our technician team
Office/Facilities Manager
Safe & Secure Self Storage
09.2009 - 05.2010
- Supervise the work of office/administrative employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance
- Compute figures such as balances, totals, and commissions
- Plan for and coordinate office services, such as equipment and supply acquisition and organization, parking, maintenance, and security services
- Resolve customer complaints and answer customers' questions regarding policies and procedures
- Negotiate with tenants concerning rent and access limitations via contracts
Sales Team Manager
InterContinental Hotels Group
01.2007 - 09.2009
- Managing +/- 20 French and English-speaking sales agents
- Coordinating with 4 different functional teams to ensure business continuity
- Creating monthly incentives to promote achievement of sales goals
- Interviewing and hiring qualified applicants
- Implementing strategies for increased sales and customer retention
- Analyzing individual performance to drive cost of sale reduction weekly
Education
Bachelor of Arts - Organizational Communication
University of Utah
Salt Lake City, UT05-2011
Human Resources Management Professional Ed. - Human Resources Management
University of Utah
Salt Lake City, UT10-2022
Skills
- Talent acquisition
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Benefits and compensation management
Accomplishments
- Reduced turnover by 24% and increased total employee count by 30% by implementing consistent policies and strategic talent acquisition approaches.
- Implemented short and long-term comprehensive compensation benefits, resulting in a 12% increase in retention.
- Successfully managed HRIS implementation & revamped company policies resulting in better corrective action outcomes.
- Designed and implemented upskill training to meet skilled labor needs.
Certification
- Society for Human Resource Management Certified Professional (SHRM-CP) - Society for Human Resource Management.
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Elementary
Timeline
Human Resources Manager
Bronco Utah Operations
06.2022 - Current
Real Estate Manager - Commercial
Glenwood Development
10.2020 - 04.2022
Health And Wellness Coach
Better Together Wellness LLC
04.2020 - Current
Licensed Real Estate Salesperson
PressPlay Realty Network
11.2017 - 11.2018
Professional Realtor
LUXRE Group
10.2017 - 11.2020
Sales Manager
Mandros Painting, Inc.
07.2016 - 10.2017
Outside Sales Rep.
United Central Industrial Supply
09.2014 - 07.2016
Sales Account Manager
Bookcliff Sales Inc.
05.2011 - 09.2014
Project Management intern
Utah Clean Cities Coalition
01.2011 - 05.2011
Sales Consultant
Vivint
04.2010 - 11.2010
Office/Facilities Manager
Safe & Secure Self Storage
09.2009 - 05.2010
Sales Team Manager
InterContinental Hotels Group
01.2007 - 09.2009
Bachelor of Arts - Organizational Communication
University of Utah
Human Resources Management Professional Ed. - Human Resources Management
University of Utah
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