Scott Donelson
West Chicago,IL
Summary
Dedicated and resourceful IT professional with experience in network administration, technical support, and troubleshooting. Seeking opportunities to leverage expertise in enhancing organizational efficiency and ensuring seamless IT operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Network Administrator
ERA Industries
04.2023 - Current
- Assist in maintenance and administration of network infrastructure, ensuring optimal performance and security
- Manage user accounts, permissions, and access rights within Active Directory environment
- Monitor network activity, troubleshoot issues, and implement solutions to minimize downtime
- Collaborate with cross-functional teams to implement network upgrades and expansions
- Conduct regular security audits and implement measures to safeguard against potential threats
- Provide end-user support, resolving technical issues related to network connectivity, software applications, and hardware peripherals
- Document network configurations, procedures, and troubleshooting steps for knowledge sharing and reference.
Computer Technician
Micro Center
12.2022 - 02.2023
- Diagnosed and resolved hardware and software issues for a diverse range of customer systems
- Performed computer assembly, upgrades, and repairs according to manufacturer specifications
- Provided technical guidance and product recommendations to customers based on their needs and requirements
- Conducted system diagnostics and troubleshooting to identify root causes of technical problems
- Installed and configured operating systems, software applications, and drivers
- Assisted customers with data backup and recovery procedures to safeguard against data loss.
Independent IT Support
Freelance
03.2017 - 02.2022
- Provided on-demand technical support services to small businesses and individual clients
- Installed, configured, and maintained hardware, software, and peripheral devices
- Conducted network assessments and implemented solutions to optimize performance and security
- Assisted clients with system upgrades, data migration, and software installations
- Responded to service calls and inquiries promptly, ensuring timely resolution of technical issues
- Educated clients on best practices for IT security, data management, and system maintenance.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Associates in General Studies -
05.2020
Skills
- Network Administration
- Technical Support
- Troubleshooting
- Active Directory
- Hardware Installation & Maintenance
- Software Installation & Configuration
- Customer Service
- Documentation
- Network configuration
- Interpersonal and written communication
- Network Troubleshooting
- System Administration
- User Training
Certification
- CompTIA A+, 2023
- CompTIA Network+, In-Progress
Timeline
Assistant Network Administrator - ERA Industries
04.2023 - Current
Computer Technician - Micro Center
12.2022 - 02.2023
Independent IT Support - Freelance
03.2017 - 02.2022
College of Dupage - Associates in General Studies,
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