Summary
Overview
Work History
Education
Skills
Best Small Business Arizona 2022-2024
Timeline
Generic

Scott Drummond

Gilbert,AZ

Summary

Dynamic business leader with a proven track record at FedEx Corporation, excelling in operations management and customer relations. Adept at driving performance improvement and developing strategic business plans, I foster team collaboration and enhance client satisfaction through effective communication and personalized service. Committed to delivering exceptional results and cultivating lasting relationships. Started and currently run one of the hightest rated detailing companies in Arizona.

Overview

32
32
years of professional experience

Work History

Business Owner

Showcase Mobile Detailing Solutions
10.2007 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.

Executive Sales Consultant

DupLEX Legal Discovery Solutions
12.2002 - 09.2007
  • Boosted sales revenue by developing and implementing effective sales strategies.
  • Managed a high-performing team of sales professionals, fostering a culture of collaboration and excellence.
  • Assisted in designing an employee training program focused on sharpening negotiation skills across the entire organization.
  • Conducted detailed market research to identify emerging trends and opportunities for expansion.
  • Partnered with cross-functional teams such as product development or customer service departments to improve overall offerings and client support services provided by the company.
  • Established strong relationships with key clients, leading to increased repeat business.
  • Continuously sought self-improvement through attending industry conferences, workshops, and staying informed about the latest developments in order to maintain a competitive edge.
  • Implemented effective time management practices which resulted in more productive meetings with potential leads.
  • Developed customized solutions for clients that addressed their unique challenges and needs, leading to higher client satisfaction rates.
  • Generated strong referral networks through strategic partnerships and excellent customer service.
  • Negotiated favorable contract terms with clients, ensuring long-term profitability for the company.
  • Delivered informative and persuasive presentations to prospective clients, securing lucrative contracts.
  • Exceeded sales targets consistently by identifying new prospects and closing deals effectively.

Senior Executive Outside Sales Representative

FedEX Corporation
06.1996 - 09.2002
  • Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
  • Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.

Operations Coordinator

FedEX Ground
03.1993 - 06.1996
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.

Education

Bachelor of Science - Management

Central Connecticut State University
New Britain, CT
12-1993

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Entrepreneurial personality
  • Relationship building
  • Work Planning and Prioritization
  • Business planning
  • Employee training
  • Business development
  • Issue resolution
  • Professional networking
  • Operations management
  • Quality assurance
  • Staff hiring
  • Business marketing
  • Staff management
  • Coaching and mentoring

Best Small Business Arizona 2022-2024

Based on our customer satisfaction with the BBB and 5 star reviews on Google and Yelp. Also based on longevity of being in business.

Timeline

Business Owner

Showcase Mobile Detailing Solutions
10.2007 - Current

Executive Sales Consultant

DupLEX Legal Discovery Solutions
12.2002 - 09.2007

Senior Executive Outside Sales Representative

FedEX Corporation
06.1996 - 09.2002

Operations Coordinator

FedEX Ground
03.1993 - 06.1996

Bachelor of Science - Management

Central Connecticut State University

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Scott Drummond