Scott Dunn
West Valley City,Utah
Summary
Dynamic IT professional with extensive experience at Dell Technologies, specializing in VMware management and EMC storage solutions. Proven track record in executing complex upgrades and enhancing operational efficiency. Exceptional analytical skills and adept problem-solving facilitate effective communication, enhancing collaboration with teams and clients, resulting in significant achievements in technical support and project management.
Overview
26
26
years of professional experience
Work History
Senior Analyst, EMC
Dell Technologies, EMC
Draper, Utah
09.2013 - Current
- Conducted pre-upgrade health checks on EMC Isilon, VNX, Clariion, and Celerra storage arrays using web-based GUI, Windows Command Line, and SSH.
- Executed operating environment upgrades for EMC VNX, Clariion, and Celerra storage arrays via web-based GUI, Windows Command Line, and SSH.
- Facilitated Dell Secure Connect Gateway upgrades and remediation across VMware, Hyper-V, Docker, and Podman environments.
- Coordinated with field team to manage remediation and parts replacement before upgrades, resolving complex logistical challenges.
- Provided feedback to developer teams for product enhancements based on observations, logs, and customer inputs.
IT Engineer, (contract)
Transnational Services, Inc.
Salt Lake City, Utah
06.2013 - 08.2013
- Image Windows PCs and laptops with Symantec Ghost.
- Install base operating system applications and configure them for the end user.
- Install new PCs in access controlled buildings consisting of offices, supplement processing and packaging plant areas, and return old PCs to inventory.
- Performed physical network migration at patch panel for each PC from existing network to new network to facilitate access to new domain for new and existing computers.
- Performed domain migration on existing PCs that could not be replaced due to mission-critical legacy applications with no known upgrade path from Windows XP or Vista to Windows 7.
- Collected and recorded MAC addresses for all printers on LAN via telnet for later use to assign DHCP address reservations for each printer.
- Provide end user support for Windows and base applications.
- Provide walk-in assistance to end users as needed.
Field Service Technician (contract)
BLM Technologies, Inc.
Salt Lake City, Utah
06.2013 - 06.2013
- Completed training specific to the environment at this location prior to start of work.
- Verified installation of new disk image on new or existing workstations.
- Applied security policy to computers as needed.
- Installed additional applications as needed.
- Prepared workstations for checkout by desktop support technicians.
- Provided additional support for desktop support technicians during checkout as needed.
System Administrator
SoftwareMedia.com, Inc.
Salt Lake City, Utah
10.2012 - 04.2013
- Implemented VMware vCenter as virtual appliance at both data center and colocation facility for management of virtual infrastructure and to federate stand-alone ESXi hosts.
- Installed, configured and maintained ESXi hosts to support virtual infrastructure.
- Researched, procured, installed, configured, and managed Dell PowerVault SANs with dedicated switching equipment for shared iSCSI storage of VMware ESXi guest machine images and email notifications for critical alerts.
- Implemented Veeam backup system to backup local servers.
- Researched, procured, installed, configured, and managed large capacity UPS to provide redundant power supply for office data centers with email notifications for critical alerts.
- Built a new Windows Server 2012 domain controller and migrated the company to the same.
- Built, tested and implemented a variety of application servers running on Windows.
- Built and implemented Nagios server for infrastructure monitoring.
- Managed VPN access to local networks on Juniper and Palo Alto devices.
- Developed a practical method of converting physical servers to virtual machines without using The VMware ColdClone CD (a product that is no longer supported by VMware.
- Google Apps Administration, including user, email and application management.
- Basic DNS management to permit appliances to send emails to Google Apps account.
- Basic Windows scripting to automate and document processes such as file trimming and creation of scheduled tasks.
- Documented systems, procedures and processes with Github and vim using the Markdown formatting system.
- Imaged physical machines with Clonezilla and Acronis imaging tools to replicate operating system configurations and applications.
- Developed, managed and maintained relationships with vendors.
- Provided desktop support of Windows 7 and a variety of applications to entire office.
Assistant Network and System Administrator
EvolveMed
Salt Lake City, Utah
12.2008 - 09.2012
- Researched, procured, and managed SAN for storage of VMware ESX guest machines.
- Installed, configured, managed and supported VMWare vCenter Server for management of ESX hosts with ongoing maintenance up to v4.1.
- Planned and performed clean install of ESX 4.0 to replace existing ESXi 3.5 servers, recreated all virtual networking and re-connected iSCSI LUNs, upgrade VMware Tools and virtual hardware. Provided ongoing maintenance and upgrades to v4.1.
- Implemented VMware Data Recovery for backup and recovery of virtual machines.
- Installed, configured, secured and managed HP Procurve Switches to provide separate VLANs to support major networking functions including iSCSI traffic.
- Created new ESX virtual machine guests from cold clone, hot clone, disk image migration via Acronis tools, or manual install of Windows or Linux with VMware Tools.
- Setup and configured Nagios server on Ubuntu server to monitor all aspects of critical infrastructure, including checks for host status, windows disk space and service checks, switch and router availability, as well as domain name and SSL certificate expiration.
- Assisted with maintenance of application server stack consisting of Windows, MySQL, PHP and IIS.
- Installed, configured, documented and managed Windows servers, including domain controllers, file servers, web servers and terminal servers as physical or virtual machines.
- Performed and documented Linux installation, configuration and administration via serial port, vSphere Client and ssh.
- Implemented basic Linux server security via configuration of iptables, sshd configuration file and hosts.allow/hosts.deny files.
- Migrated Openfire instant messaging server from Windows to Ubuntu Linux server, configured new MySQL client to connect to remote database on Windows server machine.
- Provisioned custom imaged PCs and workstations as needed with Acronis or Clonezilla imaging tools as needed.
- Performed data recovery and disk imaging for physical and virtual machines using TestDisk, Knoppix Live CDs and Acronis True Image Echo Workstation.
- Cleaned hard disk of retired PCs and servers with Linux boot disk using shred tool.
- Provided local, on-site and remote technical support to all end users and customers.
- Managed Cisco firewall and VPN Concentrator via web interface, telnet and serial terminal.
- Managed configuration files of a Java based file distribution system for routing of completed medical transcription files.
- Maintained and supported a legacy application server stack consisting of Windows Server 2000, Apache, Tomcat and Java, all running within a virtual machine.
- Acquired security clearance to support work with Department of Defense data.
- Managed ECA certificates for VPN connections to the Department of Defense hospital.
- Managed, installed, upgraded and tested SSL certificates on IIS for company websites.
- Upgraded, installed and managed Icewarp Windows-based mail server, including mail server migration, user accounts, SSL security, troubleshooting, and spam filter.
- Provided basic automation of file management with VBScript files and DOS batch files.
- Antivirus support with ESET Remote Administration Console and NOD32 clients.
- Managed purchasing and technical support relationships with technology vendors.
PC Technician (contract)
Volt Technical Resources/Northop Grunman Information Technology
Midvale/St. George, Utah
11.2008 - 12.2008
- Backed up end user data from client machines and encrypted data for shipping Citrix Server location.
- Reimaged existing PCs for use as Citrix Clients.
- Provided first level support to end users to ensure that all required resources are available to end user from within the Citrix Client.
Information Technology Officer
North American Recovery
Salt Lake City, Utah
07.2008 - 11.2008
- Provided technical support for 40+ users on Windows XP Professional client machines.
- Managed existing backup operations for single server to removable media.
- Liaison to vendor support for PBX, database and imaging applications.
- Prepared client submission spreadsheet files for importing into client management database.
- Setup and configured Request Tracker on Ubuntu Linux server for tracking support requests and projects.
- Arranged and set up emergency hosting for company websites after the original hosting provider abandoned hosting service without notice during business hours.
- Provided liaison support communications to programmers for fine tuning and troubleshooting of websites.
- Setup and provisioned Linux-based Internet kiosks for employee use during breaks.
- Administered Oaisys Netphone server and clients for PBX system.
- Managed predictive dialer clients and servers for use by collection agents.
- Imaged and built PC systems as needed to provide PCs to the various departments.
- Installed and provided liaison support for the check scanning system.
- Setup remote access for employees and vendors as needed via Fortinet Gateway.
PC Tech (contract)
TAC Worldwide
Los Angeles/Brea, CA
02.2008 - 06.2008
- Worked on team at the main offices in Los Angeles and call centers in Brea on behalf of HP, to install and configure deployment of desktop and laptop computers.
- Recovered old computers for recycling.
Showroom salesperson
The Great Indoors
Irvine, CA
11.2007 - 12.2007
- Greeted and provided product information to customers, processed orders as needed.
- $10,000 sales day on day after Black Friday with one week of sales experience.
PC Tech (contract)
Apex Systems
Irvine, CA
09.2007 - 11.2007
- Installed, imaged and configured end user PCs with applications, including Lotus Notes, on a network of 1200+ systems.
- Replaced and tested PC components such as hard drives and motherboards.
- Recovered data from non-booting hard drives for end users.
- Provided interim technical support for a variety of problems reported by end users.
System Administrator
Air-Tec
Carson, CA
03.2006 - 08.2007
- Provided complete tech support for an office environment of over 30 users on a variety of software, including but not limited to: Sage Timberline, East Coast CAD, MS Office, Internet Explorer and Firefox; with a variety of users: owner, managers, sheet metal shop personnel and production staff.
- Managed document routing rules, user accounts and support for Laserfiche document management system.
- Designed and implemented a new scanning and routing system with a standalone scanner.
- Transformed a CAD paper print production operation into a paperless production system.
- Designed and implemented hybrid tape/disk backup system for all file systems and application servers.
- Setup Linux FTP server for large file exchange in lieu of email exchange of large files.
- Setup Blackberry Server to replace a pull mail retrieval system for Blackberry users.
- Provided end-user support to ensure proper functioning of phones.
- Wrote, tested and implemented scripts to schedule and automate a variety of processes, including network share folder, file permission reporting and backups.
- Researched new and existing technology for purchase and integration into existing networks. Provided advisory support for technology purchase decisions.
- Developed incremental improvements to business processes, provided training and documentation for the same.
- Installed, upgraded and rebuilt computers and servers as needed.
- Basic networking, routers, VPN, remote desktop and firewalls.
IT Assistant/Network Administrator
Regents Point/Southern California Presbyterian Homes
Irvine, CA
01.2002 - 03.2006
- Network administrator for a mixed environment of over 200 servers and Windows NT/2000/XP workstations.
- Provided first level end-user support for Windows NT/2000 network to over 200 employees. Resolved problems with printers, applications and hardware. Installed hardware and software in existing systems as required. Acted as liaison to the second level in-house support team.
- Attended and completed Crystal Reports training at New Horizons.
- Provided research and analysis for new software and hardware purchase decisions.
- Managed employee and resident satisfaction surveys to ensure adequate computer resources were available for survey participants.
- Provided group and individual training to employees for use of Microsoft Office applications and file management within the Windows environment.
- Provided workstation orientation for new employees.
Computer Network Professional (contract)
Manpower Professional
Cypress, CA
10.2001 - 12.2001
- Provided telephone based technical support for CD/DVD Library users. Supported the entire family of SCSI-based CD/DVD Library machines. Created display posters for trade shows using PowerPoint.
Computer Network Professional (contract)
Tek Systems
Costa Mesa, CA
08.2001 - 08.2001
- Performed BIOS upgrade and configured 120 laptop computers with a hardware profile for new port replicators.
- Archived and restored user data for complete computer exchange and upgrade.
System Administrator
South Shore Building Services, Inc.
Santa Ana, CA
10.1999 - 04.2001
- Started as a Kelly Temporary employee for a one day assignment answering phones and filing documents. Was hired permanently and worked there for a total of 18 months.
- Reviewed and analyzed existing business procedures. Made recommendations for hardware and/or software purchases. Reduced or eliminated steps and applications required for standard processes within business.
- Designed, installed and administered Windows Workgroup, later, installed and configured a Windows NT Server on an existing Windows Workgroup, thus converting the peer-to-peer network into a client/server network.
- Implemented and supervised design of custom Microsoft Access database from concept to completion. Database design based on review of data elements required for function of $1 million + business.
- Provided in-house computer user support and training, software installation and training, and database management.
- Implemented and managed network security including virus protection and Internet firewall protection.
- Wrote company network policy and operations procedures manuals.
Education
Information Storage Associate Version 2 -
EMC
01.2014
Python course -
CodeAcademy
01.2013
UNIX/Linux Administration -
Salt Lake Community College
06.2012
Dell Certified Systems Expert - Client Soft-Skills
Dell Computer Systems
01.2008
Crystal Reports 9.0 -
New Horizons
01.2004
CompTIA A+ Certification -
09.2001
Introduction to UNIX -
Orange Coast College
06.2001
Course in personal communications and conflict resolution -
Heart to Heart, Int’l.
San Diego, Cal.01.1997
Skills
- EMC Isilon solutions specialist
- VMware management
- Storage upgrades
- Network configuration
- Health checks
- Technical documentation
- Problem solving
- Effective communication
- Team collaboration
- Tech-Savvy
- Policy improvements
- Analytical problem solving
- Attention to detail
- Relaying complex information
- EMC information storage associate
- CompTIA A certification
- Microsoft certification
- Dell PowerEdge SAN administration
- HP PowerCurve switch administration
- VMware vSphere and vCenter
- Linux server administration
- Nagios infrastructure monitoring
- Windows server management
- Exchange server management
- Veeam backup and replication
- Professional writing
- Technical documentation development
- Research and procurement strategies
- Project management expertise
- Technical support liaison
- Remote support administration
- Process automation techniques
- Employee training programs
- Disk imaging and data recovery solutions
- Server and PC upgrades
- Works well with difficult and hot customers
Hobbies and Interests
- Citizen Journalist, 2011-present. Technology and science articles published on the web and in print at KSL.com and Deseret News with more than 190,000 pages views.
- Community Education Instructor, 2011. Granite School District adult school instructor, teaching basic computer skills, including Windows, Word, Excel, etc.
- Various theaters in Orange County, California and Salt Lake City, Utah, 2001 – 2010. Developed and performed standup comedy for a variety of audiences.
- Toastmasters, various locations. Participated in several Toastmasters organizations as a member in good standing.
- Linux user. Have experimented and worked with Fedora and Ubuntu, and have completed personal migration from Windows to Ubuntu Linux with the Gnome 3 desktop. Have developed extensive personal and professional knowledge of Linux from the GUI to the Bash prompt, scripting, and ssh, now with more than 15 years of experience.
Timeline
Senior Analyst, EMC
Dell Technologies, EMC
09.2013 - Current
IT Engineer, (contract)
Transnational Services, Inc.
06.2013 - 08.2013
Field Service Technician (contract)
BLM Technologies, Inc.
06.2013 - 06.2013
System Administrator
SoftwareMedia.com, Inc.
10.2012 - 04.2013
Assistant Network and System Administrator
EvolveMed
12.2008 - 09.2012
PC Technician (contract)
Volt Technical Resources/Northop Grunman Information Technology
11.2008 - 12.2008
Information Technology Officer
North American Recovery
07.2008 - 11.2008
PC Tech (contract)
TAC Worldwide
02.2008 - 06.2008
Showroom salesperson
The Great Indoors
11.2007 - 12.2007
PC Tech (contract)
Apex Systems
09.2007 - 11.2007
System Administrator
Air-Tec
03.2006 - 08.2007
IT Assistant/Network Administrator
Regents Point/Southern California Presbyterian Homes
01.2002 - 03.2006
Computer Network Professional (contract)
Manpower Professional
10.2001 - 12.2001
Computer Network Professional (contract)
Tek Systems
08.2001 - 08.2001
System Administrator
South Shore Building Services, Inc.
10.1999 - 04.2001
Information Storage Associate Version 2 -
EMC
Python course -
CodeAcademy
UNIX/Linux Administration -
Salt Lake Community College
Dell Certified Systems Expert - Client Soft-Skills
Dell Computer Systems
Crystal Reports 9.0 -
New Horizons
CompTIA A+ Certification -
Introduction to UNIX -
Orange Coast College
Course in personal communications and conflict resolution -
Heart to Heart, Int’l.