Years of professional experience
Scott Dunsworth
Fort Worth,TX
Summary
Highly motivated Servant Leader with 14 years of professional experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
14
14
4
4
Professional Certifications
Work History
Service Manager
Orkin
04.2024 - Current
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluate employee performance and conveyed constructive feedback to improve skills.
- Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
- Implement strategies to increase customer service satisfaction ratings.
- Meet with customers to discuss service needs and offer available solutions.
- Monitor team performance, adhere to service level agreements (SLAs) and provide detailed job training.
- Manage a team of 12 PC Pros and 6 Termite Pros with a monthly revenue goal of $250K.
- Set the record for highest branch revenue completions twice since April.
Branch Operations Manager
Orkin
08.2023 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Increased profit margin by almost 20% in 8 months.
- Successful negotiation of damage claims saving the branch more than $200K.
- Maintained an allowance rate of less than .25%.
- Decreased M&S expenditure by over 4%
- Grew the annual revenue 9.3% in 8 months.
Branch Sales Manager
Orkin
01.2023 - Current
- Managed branch sales, customer service, finances and recordkeeping.
- Interviewed, hired and developed a team of 15 Home Sales Inspectors with a monthly target of $650K.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Branch Operations Manager
Orkin
09.2021 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Closed out 2021 and 2022 with the highest profit margin in the South Central Region with 32.6% in 2021 and 30.5% in 2022.
- Maintained the highest safety rating in the entire region with 0 reportable instances the entire time I was here.
Owner/Operator
All Points Pest Solutions
11.2018 - 09.2021
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior customer Experiences to customers.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed all aspects of marketing and was able to grow the business from $0 annually to over $80,000 with very little budget.
Commercial Account Manager
Orkin
03.2017 - 10.2018
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed, maintained and utilized diverse client base.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Achieved a total of $672K in sales revenue though both on-going and one-time services.
- Finished 3rd overall in the region and 1st overall for rookie account managers in my first year for South Central Commercial.
Education
No Degree - General Studies
Tarrant County College District
Fort Worth, TXSkills
- Customer Service Management
- New Employee Hiring
- Team Leadership
- Analytical Thinking
- Office Administration
- KPI Monitoring
- Process Implementation
- Data Analytics
- Continuous Improvement
- Forecasting
- Documentation And Reporting
- Quality Control
- Critical Thinking
- Sales Support
- Operational Efficiency
- Budget Control
- Culture development
- Strategic business planning
- Policy and Procedure Enforcement
- Project Planning
- Inventory Management
- Employee Training and Development
- Workplace Safety
- Multitasking and Organization
- Revenue Generation
- MS Office
- Coaching and Mentoring
- Process Optimization
- Business Development
- Quality Assurance
- Vendor Sourcing
- Positive Attitude
- Reliable and Responsible
- Project Management
Accomplishments
- Supervised teams of up to 31 staff members.
- Increased monthly revenue % through implementation of strategic initiatives.
- Documented and resolved multiple legal situations which led to over $200K in savings.
- Achieved 30%+ annual profit margins by completing services with accuracy and efficiency.
- Set numerous completion records during my time @ Orkin.
Certification
- Licensed Certified Applicator in Structural Pest Management - 9 years
- Licensed Certified Applicator in Wood Destroying Organisms - 6 years
- Licensed Certified Wildlife Specialist - 9 years
- Successful Completion Of Rollins Leadership Development Program.
- Successful completion of Purdue University Urban entomology course.
- Successful Completion of Texas A&M Wood Destroying Organisms course.
- Successful Completion of NPMA Course.
- AIB Certificatied
Timeline
Service Manager
Orkin
04.2024 - Current
Branch Operations Manager
Orkin
08.2023 - Current
Branch Sales Manager
Orkin
01.2023 - Current
Branch Operations Manager
Orkin
09.2021 - Current
Owner/Operator
All Points Pest Solutions
11.2018 - 09.2021
Commercial Account Manager
Orkin
03.2017 - 10.2018
No Degree - General Studies
Tarrant County College District
- Licensed Certified Applicator in Structural Pest Management - 9 years
- Licensed Certified Applicator in Wood Destroying Organisms - 6 years
- Licensed Certified Wildlife Specialist - 9 years
- Successful Completion Of Rollins Leadership Development Program.
- Successful completion of Purdue University Urban entomology course.
- Successful Completion of Texas A&M Wood Destroying Organisms course.
- Successful Completion of NPMA Course.
- AIB Certificatied
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