Scott Eilander

Sales and Service Representative

Safety Kleen

Des Moines, IA

09.2001 - Current

Assisted customers with product selection and service inquiries.
Maintained accurate records of customer interactions and transactions.
Processed orders efficiently using company software systems.
Collaborated with team members to improve customer service processes.
Educated clients on environmental safety practices and compliance regulations.
Monitored inventory levels and coordinated restocking efforts as needed.
Resolved customer issues promptly and professionally.
Provided customer service and sales support to customers over the phone.
Followed up on all pending orders to ensure delivery within established timelines.
Identified potential sales opportunities by cross-selling and upselling additional products or services.
Developed strong relationships with customers through regular follow-up contact.
Provided assistance in resolving escalated customer complaints or disputes.
Assisted customers with product selection and order placement.
Participated in training sessions to stay current with new products, services, technology.
Prepared detailed quotes for prospective customers.
Analyzed customer feedback to improve service quality standards.
Worked closely with other departments to ensure effective communication between teams.
Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
Ensured compliance with applicable laws and regulations regarding privacy policies.
Identified potential opportunities for upselling products or services.
Developed and maintained relationships with new and existing clients to increase sales revenue.