Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Ellis

Peosta

Summary

Results-oriented professional with over 25 years in appliance repair and management. Skilled in training teams, overseeing daily operations, and implementing quality control measures to drive service excellence and operational efficiency. Reliable Appliance Repair Technician working alone or as part of a team. Strong mechanical knowledge and excellent problem-solving skills with the motivation to learn different repair techniques and improve abilities. Seeking a dynamic position with room for growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dynamic leader with over 25 years of experience in appliance repair and business management. Skilled in effective communication, problem solving, and vendor negotiations, driving improvements in customer satisfaction and operational efficiency. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Dedicated professional with extensive experience in customer service and quality control. Proven ability to enhance client satisfaction and maintain strong supplier relationships, ensuring timely part procurement and optimal inventory management.

Overview

35
35
years of professional experience

Work History

Owner

Scotts Appliance Service
Peosta
06.2018 - Current
  • Developed strong relationships with suppliers for timely part procurement.
  • Coordinated marketing efforts to promote appliance repair services locally.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Implemented quality assurance processes to ensure product excellence.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Appliance Repair Technician

Bobs Appliance Repair
Dubuque
03.1991 - 05.2018
  • Managed daily operations and scheduling for appliance repair services.
  • Trained and supervised technicians in service protocols and customer interactions.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Maintained inventory of parts and tools for efficient service delivery.
  • Developed strong relationships with suppliers for timely part procurement.
  • Implemented quality control measures to enhance service reliability.
  • Oversaw financial management, including budgeting and expense tracking.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed strategic plans to increase profitability and efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Education

High School Diploma -

Wahlert Catholic High School
Dubuque
05-1989

Skills

  • Appliance troubleshooting
  • Equipment maintenance
  • Customer service
  • Parts procurement
  • Quality control
  • Inventory management
  • Problem solving
  • Effective communication
  • Refrigeration systems
  • Electrical
  • Wiring techniques
  • Service sales
  • Appliance maintenance
  • Appliance diagnostics
  • Soldering skills
  • Hand tools proficiency
  • Basic plumbing
  • Repairing units
  • Gas appliance repair
  • Computer skills
  • Attention to detail
  • Time management
  • Team oversight
  • Service quality assurance

Timeline

Owner

Scotts Appliance Service
06.2018 - Current

Appliance Repair Technician

Bobs Appliance Repair
03.1991 - 05.2018

High School Diploma -

Wahlert Catholic High School