Scott Emery

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.

• Completed thorough trip evaluations after each excursion, identifying areas for improvement or growth opportunities.
• Stayed current with industry trends by attending conferences, seminars, or workshops relevant to the field of river guiding.
• Promoted a positive company image by upholding professional standards while interacting with clients both on-land and during water-based excursions.

• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Maintained clean and organized job sites, contributing to a safe working environment for all employees. Skills include Painting, Staining, Drywall, and other job site skills.

Cleaning campsite's for guests so they can enjoy vacation in a pristine wilderness environment on Richardson Lake. Jobs include mowing, debris removal, leaf blowing, painting, minor construction, and excellent customer service.

• Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
• Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
• Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
• Lead guide for lake, whitewater, and ocean adventures. Helped locate wildlife for customers along with teaching them to kayak and run the rivers and streams safely.
• Helped plan and set up racing events for nordic skiing, biking, and the Mount Washington Auto Race.

Road maintenance using tools and equipment to remove snow, ice, trees and other debris on Mount Washington Auto Road in all kinds of weather conditions. Tasks include mowing, chainsaw work, vehicle maintenance and communication skills with employees and guests to ensure a safe and enjoyable experience up and down the Auto Road.

• Maintained professional, organized, and safe environment for employees and patrons.
• Lead Nordic Ski Instructor
• Maintained and repaired all customer and rental equipment.
• Nordic ski trail maintenance.

Managed and motivated employees to be productive and engaged in work.