Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Collaborated with cross-functional teams to streamline reporting processes and enhance data accuracy.
Implemented data-driven decision-making processes, improving the efficiency and effectiveness of client service operations.
·Defined, collected, and analyzed process metrics to enhance software and systems development.
Analyzed business processes to identify inefficiencies, recommending improvements for enhanced operational effectiveness.
Implemented data analysis techniques using SQL to support decision-making processes across multiple departments.
Business Systems Analyst
Putnam Investments
07.2020 - 07.2021
Developed and tested new product offerings prior to release to assist development team in bug identification.
Assisted traders with various daily tasks, including clearing and booking all trades, which improved productivity and resulted in more direct cash flow.
Followed compliance practices for migrating changes to test and production environments and provided technology support to meet business requirements.
Improved application performance by determining root cause of issues and resolving.
Reviewed all trading activity for multiple desks to ensure within compliance.
Advisory Trade Support Analyst
UBS
11.2017 - 06.2019
Processed trades, trade corrections, reconciliation, control procedures, monitored clearance and settlement of executed trades.
Assisted traders with reconciling and booking trades executed with external counter parties.
Performed timely and accurate trade capture duties for Equities, options and index desks; monitoring risk and P&L reports, managing key operational risk controls.
Responsibilities included ensuring implementation, stability, reliability of multiple electronic trading platforms.
Analyzed trade discrepancies, ensuring accurate and timely resolution of issues.
Coordinated communication between trading desks and client services to enhance operational efficiency.