Scott Erwin
Greenville,TX
Summary
Resourceful professional with extensive experience at the United States Post Office, excelling in retail operations and customer relations . Proven ability to enhance office operations through effective multitasking and organizational skills. Detail-oriented worker with the ability to handle multiple situations simultaneousl with a high degree of efficiency.
Overview
27
27
years of professional experience
Work History
Lead SSA Clerk
United States Post Office
06.2023 - Current
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
SSA Clerk
United States Post Office
09.2020 - 06.2023
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced customer service with timely and accurate information when handling inquiries.
City Mail Carrier
United States Post Office
08.1998 - 09.2020
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Built rapport with customers along the delivery route, fostering positive relationships that contributed to an improved workplace experience.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Utilized USPS-provided technology devices for tracking deliveries and updating route information, maintaining accurate records of all transactions and actions taken during daily work activities.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Maintained accurate records of undeliverable mail items, reporting discrepancies to appropriate personnel for resolution.
- Streamlined package handling processes by implementing proper organization methods within the postal vehicle for fast retrieval during deliveries.
- Displayed excellent stamina while walking long distances over varied terrain throughout each day''s scheduled route assignments, contributing positively to overall health levels as well as job performance.
- Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
- Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
- Handled confidential materials with discretion, upholding legal requirements pertaining to privacy regulations within the postal industry.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Conducted regular inspections of assigned vehicle, identifying potential problems early to minimize downtime due to repairs.
- Adhered strictly to USPS policies regarding parcel handling procedures, ensuring safe transportation and preservation of contents at all times during transit.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Handled mail and packages with care to prevent damage during delivery.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Education
Associate of Arts - Criminal Justice
Mesa Community College
Mesa, AZ01-1994
Skills
- File maintenance
- Document management
- Database entry
- Cash handling
- Operations support
- Cash management
- Mail sorting
- Basic accounting
- Information security
- Processing mail
- Bookkeeping
- Customer satisfaction
- Point of sale operation
- Mail handling
- Relationship building
- Sales expertise
- Confidentiality
- Peer relationships
- Multitasking
- Problem-solving aptitude
- Adaptability and flexibility
- Organizational skills
- Flexible and adaptable
- Office equipment operation
- Reliability
- Problem-solving
- Office supply management
- Active listening
- Professional and mature
- Inventory assessment
- Interpersonal communication
- Customer communication
- Self motivation
- Adaptability
- Problem-solving abilities
- Office machine operation
- Creative thinking
- Task prioritization
- Teamwork and collaboration
- Excellent communication
- Staff supervision
- Time management
- Professionalism
Timeline
Lead SSA Clerk
United States Post Office
06.2023 - Current
SSA Clerk
United States Post Office
09.2020 - 06.2023
City Mail Carrier
United States Post Office
08.1998 - 09.2020
Associate of Arts - Criminal Justice
Mesa Community College