Scott Esler
Tucson,AZ
Summary
Results-oriented professional with strong analytical and problem-solving skills in electronics. Recognized for innovative contributions that drive team success and improve customer satisfaction. Ready to leverage expertise to enhance service delivery and operational efficiency.
Overview
16
16
years of professional experience
Work History
ELECTRONICS NCOIC
United States Air Force, USAF
Tucson, Arizona
03.2010 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate of Applied Science - INSTRUMENTATION TESTING
Community College of The Air Force
Montgomery, AL10-2022
Skills
- Equipment maintenance
- Network troubleshooting
- Data analysis
- Technical support
- Process optimization
- Customer relationship management
- Technical documentation
- Inventory control
- Problem solving
- Team collaboration
- Effective communication
- Quality assurance
- Critical thinking
- Organization and time management
- Microsoft office
- Analytical thinking
- Recordkeeping
- Basic math
- PPE use
- Multitasking Abilities
- Team building
- Computer skills
- Problem-solving
- Training & Development
Timeline
ELECTRONICS NCOIC
United States Air Force, USAF
03.2010 - Current
Associate of Applied Science - INSTRUMENTATION TESTING
Community College of The Air Force