Scott Farr
San Diego
Summary
With over 25 years of experience in the automotive, manufacturing, and consulting industry, As the North America Client Partner for a portfolio of automotive and manufacturing companies, my focus has been on growing the Battery and Electric Vehicle Portfolio in this region. My mission is to help clients achieve improved business results through enhanced processes and digital transformation efforts. Throughout my career, I have successfully delivered cutting-edge digital solutions for several Fortune 50 automotive and industrial equipment corporations, enabling them to realize significant growth and success. I have a proven track record of effective account management, relationship building, strategic account planning, cross-functional collaboration, and business expansion. Providing exceptional customer service and value to clients is something I take great pride in, as well as fostering long-term partnerships based on trust and mutual benefit.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Principal Director /Senior Client Partner
Capgemini
07.2021 - Current
- North America Automotive Battery and Electric Vehicle Portfolio lead
- Responsible for all aspects of P&L, and account operations for multiple automotive and industrial equipment clients
- Inclusive of identifying solutions, sourcing projects, and working with clients to ensure flawless implementation and customer satisfaction, helping clients achieve improved business results through enhanced processes and digital transformation efforts
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Crafted compelling proposals that successfully addressed clients'' unique challenges and objectives.
- Led negotiations to secure profitable contracts and foster mutually beneficial partnerships.
- Achieved high client satisfaction by providing tailored solutions and exceptional service.
- Developed strong relationships with key clients, leading to repeat business and long-term partnerships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Account Executive
Capgemini
09.2018 - 06.2021
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Client Account Director
Accenture
06.2011 - 10.2018
- Accountable for all aspects of account operations
- Accountable for client relationship and relationship building
- Works as a trusted client advisor leveraging deep industry acumen and intimate knowledge of the clients business
- Accountable for all aspects of financial performance (e.g., sales, revenue & profitability)
- Leads operational delivery for all contracts
- Leads the complete lifecycle of Sales, Solution and Delivery
- Responsible for shaping solutions, architectural reviews and new proposals
- Responsible for Quality Assurance
- Maximize team productivity
- Reduce & Manage Risks
- Manages and Directs Work
- Coach and Counsel
- Agile Scrum Development (Scrum Master)
- Programs: Robotic Process Automation; CRM (Sales Force); ERP
Service Delivery Manager
Accenture
05.2009 - 06.2011
- Measured service performance against ITIL standards and best practices
- Identify and manage issues and risks and act as an escalation point within the team
- Served as process expert/coach for the teams deliverables
- Responsible for account operations
- Identified and implemented productivity improvements via Problem management and Continuous Improvement
- Managed resources to achieve contracted outcomes - Service Levels
- Maintained team's work plan (e.g
- Resource assignment changes, schedule changes, completion status etc.)
- Drove method adoption and acted as an expert on cost effective delivery of the client services
- Manage team mix, pyramid, headcount, resource load balance, utilization & overtime for the Service Delivery Team
- Manage staffing assignments and role changes
- Support recruiting and interviewing potential new team members
Delivery Lead
Accenture
09.2006 - 05.2009
- Managed delivery for client production systems and services
- Drove incident, issues and outage management, investigation and restoration
- Monitor systems and trends and prevent occurrence of incidents, problems and errors and improve overall performance
- Scheduled, tracked and facilitated the acceptance of changes to the production environments
- Operated IT production services according to management protocols and Service Level Agreements (SLAs)
- Provide operational support, ensuring production systems and devices are online and available - 7x24x365 coverage
IT Team Lead
Accenture
12.2002 - 09.2006
- Business Systems Lead and Functional Manager for all BaaN ERP operations and processes
- Responsibilities included process optimization, re-design and support for BaaN ERP and Windchill
Business Analyst - Distribution Process Optimization
Accenture
07.2002 - 12.2002
- Process Optimization of 4.1 Overhaul operations
- Training, monitoring & process design
- Development / Test Lead Overhaul Manufacturing Operations
- Data conversion / interface / cut-over lead for Customer Services
- Managed data clean-up effort, data export and import, cut-over planning, interface testing
- Business Analyst - ERP and PLM Implementations
I.T. Analyst
Accenture
01.1998 - 07.2002
- Solution Center Infrastructure Development
- Testing Analyst - Assemble to Order, Front End Sales Configurator and Assembly Line Module for BaaN ERP system
- BaaN ERP Development
- Lotus Notes Development
Education
Biology | Psychology - Biological Sciences, Emphasis Pre-Med
Lake Forest College
05.1997
Study Abroad - International/Global Studies
University of Pittsburgh
12.1996
Skills
- Project Delivery
- Business Planning
- Budgeting
- Problem-solving
- Verbal and written communication
- Decision-making
- Relationship building
- People management
- Stakeholder engagement
- Coaching and mentoring
- Strategies and goals
- Organizational development
- Client relations
Websites
Accomplishments
Led North America EV and Battery Portfolio Growth - Spearheaded the expansion of the Battery and Electric Vehicle portfolio at Capgemini, driving multi-million dollar revenue growth and establishing the company as a trusted partner for major automotive and industrial clients.
Delivered Digital Transformation for Fortune 50 Clients - Successfully led the design and implementation of cutting-edge digital solutions, optimizing business operations and driving measurable performance improvements.
Recognized Industry Leader and Trusted Advisor - Earned prestigious awards, including the Diamond Status Award and induction to the Delivery Hall of Fame recognized for excellence in client service, strategic account management and operational delivery.
Certification
- Six Sigma
- IT - Service Management
- Program Project Service Management
- Harvard Connected Manager
- Delivery Lead Application Outsourcing
Personal Information
Title: Client Partner | NA Battery and Electric Vehicle Market Lead | Advisor to Automotive and Industrial Equipment Companies, Driving Business Performance Improvement
Awards
- Diamond Status Award
- Global Delivery Hall of Fame
Timeline
Principal Director /Senior Client Partner
Capgemini
07.2021 - Current
Account Executive
Capgemini
09.2018 - 06.2021
Client Account Director
Accenture
06.2011 - 10.2018
Service Delivery Manager
Accenture
05.2009 - 06.2011
Delivery Lead
Accenture
09.2006 - 05.2009
IT Team Lead
Accenture
12.2002 - 09.2006
Business Analyst - Distribution Process Optimization
Accenture
07.2002 - 12.2002
I.T. Analyst
Accenture
01.1998 - 07.2002
Study Abroad - International/Global Studies
University of Pittsburgh
Biology | Psychology - Biological Sciences, Emphasis Pre-Med
Lake Forest College
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