Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Ferguson

Sioux Falls,SD

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Ferguson Trucking LLC, showcasing expertise in route planning and logistics coordination alongside a strong work ethic. Achieved significant revenue growth by expanding client base and ensuring safety compliance, demonstrating both hard and soft skills vital for success.

Overview

28
28
years of professional experience

Work History

Owner/Operator Truck Driver

Ferguson Trucking LLC
08.1997 - Current
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
  • Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
  • Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
  • Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
  • Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
  • Increased revenue by strategically expanding client base and negotiating favorable contract terms.
  • Improved overall organizational productivity by implementing efficient time management techniques for both driving hours and non-driving tasks.
  • Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
  • Adopted advanced technological tools to optimize navigation, record keeping and vehicle maintenance tracking which contributed to overall efficiency.
  • Achieved cost savings for business operations through effective fuel management strategies and preventative maintenance programs.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected load security and checked for damages.
  • Completed routine maintenance on truck to keep in working order.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Car Salesman

Terry Schulte Cheverolet
02.1997 - 08.1997
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
  • Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
  • Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
  • Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Assisted with trade-in evaluations and appraisals, providing fair offers that encouraged new vehicle purchases.
  • Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Prepared purchased vehicles and completed final delivery checks.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Increased car sales by effectively demonstrating vehicle features and benefits to potential customers.
  • Organized test drives for interested clients, ensuring a positive experience that showcased vehicle performance.
  • Achieved dealership sales goals with consistent follow-up on leads and proactive communication with clients.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
  • Supported dealership events such as promotional campaigns or community outreach initiatives by representing the company positively.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Ogorman High School
Sioux Falls, SD
05-1990

Skills

  • DOT compliance
  • Professionalism and work ethic
  • Safe driving practices
  • Safety compliance
  • Self-motivation and discipline
  • Paperwork coordination
  • Delivery scheduling
  • Critical thinking capacity
  • Route planning
  • Logistics coordination
  • Freight documentation mastery
  • Customer service

Timeline

Owner/Operator Truck Driver

Ferguson Trucking LLC
08.1997 - Current

Car Salesman

Terry Schulte Cheverolet
02.1997 - 08.1997

High School Diploma -

Ogorman High School

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