Scott Ferriss
Augusta,KS
Summary
Dynamic Shift Leader at Taco Bell with a proven track record in team leadership and customer service management. Enhanced operational efficiency through strategic workflow improvements and effective inventory control. Recognized for resolving customer complaints swiftly, fostering loyalty, and maintaining high safety standards. Committed to quality assurance and team development in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Shift Leader
Taco Bell
Andover, KS
04.2023 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Mentored team members, enhancing their skills and improving overall performance.
- Streamlined workflow processes, resulting in increased efficiency during peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Conducted inventory management, minimizing waste through effective stock control practices.
- Trained new employees on operational procedures and service protocols.
- Collaborated with management to develop team schedules, optimizing labor costs and coverage.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking activities to meet health and safety standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Sales Associate
Walmart
Augusta, KS
09.2018 - 03.2023
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Assisted in inventory management, tracking stock levels and minimizing discrepancies.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Collaborated with management to implement promotional strategies, increasing product visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Resolved customer inquiries efficiently, improving overall shopping experience and loyalty.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Education
GED -
Lewiston High
Lewiston01-2006
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Customer service management
- Safety processes and procedures
- Inventory counts
- Complaint resolution
- Daily workflows
- Policy enforcement
- Quality control assurance
- Interpersonal relations
- Diplomatic and fair
- Quality inspections
- Strategic thinking
- OSHA regulations compliance
- Attention to detail
- Reliability
- Food safety
- Food preparation
Timeline
Shift Leader
Taco Bell
04.2023 - Current
Sales Associate
Walmart
09.2018 - 03.2023
GED -
Lewiston High