Scott Fitzpatrick
Grand Island
Summary
Professional with background in international and domestic cabin service and customer care. Skilled in safety protocols, and enhancing passenger experience. Adept at leading teams, adapting to dynamic environments, and ensuring smooth operations. Known for reliability, flexibility, and focus on achieving high standards and results.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Lead/International Flight Attendant
Delta Air Lines, Inc.
01.1997 - Current
- Maintained equipment and materials and initiates and follow through with service requests.
- Promoted internal guest service standards through courteous and respectful behavior.
- Communicated in-service announcements, safety demonstrations, emergency instructions and wrote detailed reports.
- Set performance requirements and made formal and informal performance appraisals.
- Demonstrated interpersonal and communication skills, both written and verbal.
- Met and greeted arriving and departing passengers and assist with needs.
- Notified manager of positive and negative feedback from customers.
- Evaluated compliance with federal regulations, design requirements and objectives.
- Greeted passengers and provided necessary travel and gate information.
- Greeted crew members, flight attendants and passengers in friendly manner.
- Followed through and work with minimum supervision.
- Maintained appearance of aircraft's cabin, galley and lavatory.
- Maintained professional appearance and work uniform.
- Reported maintenance deficiencies and items in need of repair.
- Maintained quality of service and overall appearance of area.
- Promoted safety awareness and followed safety procedures and policies.
- Prepared and served meals, snacks and alcoholic and non-alcoholic drinks.
- Worked cooperatively and professionally with co-workers and supervisors.
- Listened to and resolved customer complaints, suggestions and inquiries.
- Provided quick and legendary service to passengers throughout the flight.
- Interpreted international regulations as applied to Company products, processes, practices and procedures.
- Set personal goals and tracked individual and team performance to goals.
- Greeted customer with smile and eye contact and offering name.
- Built customer loyalty by creating genuine connections with customers.
- Teamed oriented, self-motivated and willing to take ownership of projects.
- Remained alert, courteous and helpful to passengers and colleagues always.
- Utilized specific knowledge in emergency procedures and first aid training.
- Anticipated passenger' needs and provided service before being asked.
- Handled all passenger requests and questions in efficient manner.
- Maintain strict Federal Aviation and company required training programs continuously throughout the year.
Education
Certification Program - Baking and Pastry
Le Cordon Bleu College of Culinary Arts Atlanta
Tucker, GA04.2007
Skills
- Work Assignments
- Management
- Flexible Scheduling
- Solving Problems
- Policies And Procedures
- Troubleshooting
- Delegating Work
- Customer Service
- Security Checks
- Emergency Medical Aid
- CPR
- Emergency Procedures
- Medical Assistance
- Assist Passengers
- Excellent Communication Skills
- Flight Safety
- Good Driving Record
- Basic Computer Skills
- Emergency Situations
- Customer-Oriented
- Customer Satisfaction
- Implement Instructions
- Regulations And Procedures
- Team leadership
- Punctuality
- Exceptional communication
- Documentation accuracy
- Team management
- Passenger assistance
- In-flight safety expertise
- Complaint handling
- Baggage management
- Announcement delivery
- Interpersonal relations
- Disability awareness
- VIP handling
- Menu presentation
- Strong leadership
- Personal grooming
- Intercultural training
- Cabin crew coordination
- Flight procedure adherence
- Complaint resolution
- Procurement support
- Conflict management
- Document management
- Cultural awareness
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Safety procedures
- Relationship building
- Task prioritization
- Self motivation
- Coaching and mentoring
- Conflict resolution
- Goal setting
- Professionalism
- Customer complaint resolution
- Public speaking
- Staff motivation
- Time management abilities
- Physical stamina
- Adaptability
- Quality assurance
- Crew management
Certification
Licensed Certified Flight Attendant by Federal Aviation Administration
Awards
Awards & Honors: Magna cum laude, Honor Student
Timeline
Lead/International Flight Attendant
Delta Air Lines, Inc.
01.1997 - Current
Certification Program - Baking and Pastry
Le Cordon Bleu College of Culinary Arts Atlanta