Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Foster

Butler,OH

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries, and service questions to meet patients' access needs and correct care-related problems. Well-versed in policies, procedures, and standards.

Overview

2
2
years of professional experience

Work History

Manager

Roosters wings
Ontario, OH
12.2022 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Crew Leader/Scheduling Coordinator

McDonald's
Mansfield, Ohio
2006 - 2010
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Mentored newly hired crew members to prepare each for job roles.
  • Monitored task completion to meet company standards for performance.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.

Machine Operator

Hi-Stat
Lexington , Ohio
2010 - 2014
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Maintained work environments safe and efficient at all times.
  • Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.

Home Health Aide

Crystal Clear nursing home
Mansfield , Ohio
2014 - 2016
  • Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Tracked and reported clients' progress based on observations and conversations.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Planned optimal meals based on established nutritional plans.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.

Customer Service Representative

First Choice Home Health & Hospice
Ontario, Ohio
2020 - 2021
  • Set up and activated customer accounts.
  • Kept stockroom orderly, accessible and safe with regular upkeep.
  • Worked with Excel and Word Documents
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Greeted customers, answered general questions and directed to appropriate locations.

Education

Associate of Applied Science - Business Management

Columbus State Community College
Columbus, OH
12.2022

Certificate in Bookkeeping -

Columbus State Community College
Columbus, OH
12.2021

STNA Certificate -

Madison Adult Career Center
Mansfield, OH
12.2014

High School Diploma -

Clearfork High School
Bellville
06.2008

Bachelor of Science - Business Management

Tiffin University
Tiffin, OH

Skills

  • Call Management
  • Paperwork Processing
  • Scheduling
  • Complaint resolution
  • Inbound and Outbound Calling
  • Payment Processing

Timeline

Manager

Roosters wings
12.2022 - Current

Crew Leader/Scheduling Coordinator

McDonald's
2006 - 2010

Machine Operator

Hi-Stat
2010 - 2014

Home Health Aide

Crystal Clear nursing home
2014 - 2016

Customer Service Representative

First Choice Home Health & Hospice
2020 - 2021

Associate of Applied Science - Business Management

Columbus State Community College

Certificate in Bookkeeping -

Columbus State Community College

STNA Certificate -

Madison Adult Career Center

High School Diploma -

Clearfork High School

Bachelor of Science - Business Management

Tiffin University

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Melissa Foster