Scott Frain
Rockville Centre
Summary
Seasoned Hospitality Executive with 30 years of experience managing diverse operations in New York City. Directed hospitality and commercial real estate assets, overseeing hotel operations of 1,780 rooms and 750+ union associates. Led the launch of premier amenity spaces in Class A commercial properties, emphasizing customer service and operational stabilization in complex environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Arch Amenity Group / Soloviev Group
New York
02.2025 - Current
- Direct full P&L oversight of $10M corporate amenity property, leading Food & Beverage, Spa & Fitness, and Meetings & Events operations with 14 associates.
- Increased total revenue by 40% while outperforming expense budget by 18%, driving profitability and operational efficiency.
- Designed and executed strategic wellness and social programming, increasing membership by 22% and enhancing tenant engagement.
- Directed third-party F&B vendor performance, enhancing service quality and ensuring financial compliance.
- Led marketing and communications initiatives, increasing tenant participation and satisfaction.
- $10M corporate amenity property | 14 employees
General Manager – Task Force
Highgate Hotels, Le Méridien Central Park
NYC
04.2024 - 12.2024
- Drove year-over-year growth in RevPAR, ADR, and GOP during property management transition.
- Partnered with Director of Finance to develop $32M operating budget, sales & marketing strategy, and capital plan.
- Directed capital improvements, including guestroom restoration and mechanical upgrades, ensuring NYC DOB compliance.
- Established operational controls and service standards, stabilizing performance amid transition.
- Enhanced labor relations through GM Council with union associates, fostering trust and engagement.
- 243 Rooms | $32M Annual Revenue
Director of Operations- Task Force
Highgate Hotels, Row NYC
NYC
07.2023 - 04.2024
- Senior operational leader overseeing cross-departmental operations for a 1,331-room, $103M urban property.
- Led union negotiations to secure labor cost savings while ensuring continued service standards.
- Implemented labor forecasting and overtime controls to align with guaranteed occupancy, enhancing operational efficiency.
- Directed property-wide IT modernization projects, executing server upgrades, network enhancements, and security improvements to support operational goals.
- Strengthened safety and compliance protocols for large-scale urban assets.
- 1,331 Rooms | $103M Annual Revenue
Hotel Manager
Sheraton New York Times Square
NYC
04.2022 - 07.2023
- Directed operations of 1,780-room, $193M flagship NYC property, leading 92 managers and 750 union associates. Responsible for all Food and Beverage and Rooms Operations.
- Delivered YoY growth in RevPAR, ADR, and GOP through operational discipline and labor optimization.
- Led franchise conversion from Marriott-managed to franchise ownership model, enhancing operational stability.
- Established profitability parameters for Group Sales, optimizing business mix and driving revenue growth.
- Onboarded 47 managers during organizational transition while collaborating on budget and capital plans to ensure alignment.
- Reduced overtime costs by 30% in union environment while maintaining service quality.
- 1,780 Rooms | $193M Annual Revenue | 92 Managers | 750 Union Associates
Director of Food & Beverage
Sheraton New York Times Square
NYC
04.2021 - 04.2022
- Directed all F&B operations across 4 outlets and 65,000+ sq ft of banquet and meeting space.
- Held full P&L accountability for $47M+ F&B division, overseeing revenue generation, labor strategy, and product cost controls.
- Achieved cost performance above budget through disciplined procurement, accurate forecasting, and optimized labor management.
- Collaborated with Executive Chef to redesign menus, driving revenue growth and improving guest satisfaction.
- Developed management talent through targeted development plans and cross-property training initiatives.
- $47M+ Annual Revenue | 65,000+ Sq Ft Event Space
Director of Event Operations
Sheraton New York Times Square
NYC
05.2017 - 04.2021
- Oversaw banquet and event operations across 65,000+ sq ft, managing high-volume scheduling and staffing to ensure seamless service delivery.
- Achieved 12-point increase in Guest Satisfaction Scores and 17-point increase in departmental engagement, with 2.1% labor savings to budget.
- Standardized client communication and event management guidelines, enhancing consistency and clarity for all stakeholders.
- Developed multi-property training programs to cultivate banquet leadership pipeline and elevate operational standards.
- Awarded 2018 Marriott Global Award for Event Excellence.
Director of Event Operations
Marriott Marquis New York
NYC
08.2015 - 05.2017
- Directed event operations for 1,900+ room flagship property, managing budget, labor, and cross-functional coordination to enhance operational efficiency.
- Increased Guest Satisfaction by 10% and Associate Engagement by 7%, exceeding departmental profit goals by 8%.
- Implemented staffing strategies in union environment, optimizing revenue and client experience.
- Led 18 managers and supervisors in bi-annual performance reviews and personal development planning, fostering leadership growth and team alignment.
- Received 2016 Leadership Excellence Award for exceptional contributions to event operations and team development.
- 1,900+ room flagship property
President / Owner
Amerivents – Event Management & Staffing
03.2007 - 05.2014
- Led staffing, client management, and operational support for large-scale events, enhancing attendee experience at Kentucky Derby, US Open, and NY Wine & Food Festival.
- Negotiated contracts and oversaw travel logistics for large teams, ensuring seamless execution of high-profile events.
- Managed budgets and profitability, streamlining operational processes to support modernization efforts.
Education
Some College (No Degree) - Business
Towson State University
Towson, MDSkills
- P&L & Asset Management
- Budgeting & Forecasting
- Cost Control
- Revenue optimization
- Revenue strategy
- Operational restructuring
- Capital Planning & Renovations
- Franchise transitions
- Union Labor Negotiations
- Guest Experience Strategy
- Team Development & Leadership
Certification
- Certified TIPS Trainer
- SHRM Organizational Development Training
- Foundations of Leadership Training
- ServSafe Certified
Awards
- 2018 Marriott Global Award – Event Excellence
- 2016 Leadership Excellence Award
- 2014 Rising Star Award
Timeline
General Manager
Arch Amenity Group / Soloviev Group
02.2025 - Current
General Manager – Task Force
Highgate Hotels, Le Méridien Central Park
04.2024 - 12.2024
Director of Operations- Task Force
Highgate Hotels, Row NYC
07.2023 - 04.2024
Hotel Manager
Sheraton New York Times Square
04.2022 - 07.2023
Director of Food & Beverage
Sheraton New York Times Square
04.2021 - 04.2022
Director of Event Operations
Sheraton New York Times Square
05.2017 - 04.2021
Director of Event Operations
Marriott Marquis New York
08.2015 - 05.2017
President / Owner
Amerivents – Event Management & Staffing
03.2007 - 05.2014
Some College (No Degree) - Business
Towson State University