Scott Franks
Commerce,OK
Overview
14
14
years of professional experience
Work History
Assistant Manager
Car-mart
08.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Account Representative
Car-mart
02.2016 - 08.2023
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
Assistant Manager
Dollar General Store
01.2014 - 02.2016
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Walmart
02.2011 - 01.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts -
Northeastern State University
Tahlequah, OK05.2012
Timeline
Assistant Manager
Car-mart
08.2023 - Current
Account Representative
Car-mart
02.2016 - 08.2023
Assistant Manager
Dollar General Store
01.2014 - 02.2016
Sales Associate
Walmart
02.2011 - 01.2014
Bachelor of Arts -
Northeastern State University