Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Frazier

Westerville,OH

Summary

Motivated banking professional committed to quality customer service and possessing superb communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Background in collections, fraud prevention and claims as well as teller experience. Over 12 years of progressive experience in banking. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages.

Overview

26
26
years of professional experience

Work History

Travel Specialist III

CxLoyalty
Westerville, OH
09.2021 - 05.2022
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Fraud & Claims Specialist II

JPMorgan Chase
Westerville, OH
01.2019 - 08.2021
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Collections/Customer Service Representative

Alliance Data Systems Corp
Westerville, OH
11.2009 - 09.2018
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Collaborated on collection and dispute resolution issues.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Production Team Leader

Honda Of America, MFG
Marysville, OH
01.1996 - 05.2009
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Monitored employee actions for adherence to safety procedures.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Supervised production staff of 14-20 associates.

Bank Teller

National City Bank
Hilliard, OH
03.1995 - 11.1995
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Education

No Degree - Communications Technologies

Ohio State University
Columbus, OH

No Degree - Business Management

Columbus State Community College
Columbus, OH

Skills

  • Travel Planning
  • Tour Package Sales
  • Reservations Booking
  • Hotel Booking
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Cultural Sensitivity
  • Cash Drawer Reconciliation
  • Teller Transactions
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty

Timeline

Travel Specialist III

CxLoyalty
09.2021 - 05.2022

Fraud & Claims Specialist II

JPMorgan Chase
01.2019 - 08.2021

Collections/Customer Service Representative

Alliance Data Systems Corp
11.2009 - 09.2018

Production Team Leader

Honda Of America, MFG
01.1996 - 05.2009

Bank Teller

National City Bank
03.1995 - 11.1995

No Degree - Communications Technologies

Ohio State University

No Degree - Business Management

Columbus State Community College

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Scott Frazier