Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Frazier

Zellwood ,FL

Summary

Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised or as a team and quickly mastering new skills. Background in manufacturing/ assembly, travel, collections, fraud prevention, claims, compliance as well as teller experience. Over 10 years of manufacturing & 15 years of progressive experience in banking. In addition an experienced, personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages.

Overview

29
29
years of professional experience

Work History

Transaction Specialist II

JPMorgan Chase
Westerville, OH
07.2022 - Current
  • Set up and operated embossing and insertion machines to produce multiple branded bank credit cards
  • Calibrated machinery to maintain accuracy of output size, weight, shape requirements.
  • Identified machine issues and quickly resolved malfunctions to maintain production schedules.
  • Adjusted machine settings to improve product quality and reduce scrap rate.
  • Loaded materials into feeders/hoppers and monitored levels throughout shift.
  • Set dials and controls on machine to create products of correct size, shape and thickness.
  • Kept records of production data such as quantity produced, scrap rate.
  • Checked finished products for quality assurance.
  • Followed all company policies regarding safety regulations and procedures.
  • Reported daily production results to supervisor or manager.

Travel Specialist III

CxLoyalty
Westerville, OH
09.2021 - 05.2022
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Fraud & Claims Specialist II

JPMorgan Chase
Westerville, OH
01.2019 - 08.2021
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Collections/Customer Service Representative

Alliance Data Systems Corp
Westerville, OH
11.2009 - 09.2018
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Collaborated on collection and dispute resolution issues.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Production Team Leader

Honda Of America, MFG
Marysville, OH
01.1996 - 05.2009
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Monitored employee actions for adherence to safety procedures.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Supervised production staff of 14-20 associates.

Bank Teller

National City Bank
Hilliard, OH
03.1995 - 11.1995
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Education

No Degree - Communications Technologies

Ohio State University
Columbus, OH

No Degree - Business Management

Columbus State Community College
Columbus, OH

Skills

  • Travel Planning/Reservations Booking
  • Hotel Booking
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Fraud Detection
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Assembly and Production
  • Adaptability
  • Reliability
  • Professional Demeanor
  • Excellent Communication Skills
  • Strong Work Ethic

Timeline

Transaction Specialist II

JPMorgan Chase
07.2022 - Current

Travel Specialist III

CxLoyalty
09.2021 - 05.2022

Fraud & Claims Specialist II

JPMorgan Chase
01.2019 - 08.2021

Collections/Customer Service Representative

Alliance Data Systems Corp
11.2009 - 09.2018

Production Team Leader

Honda Of America, MFG
01.1996 - 05.2009

Bank Teller

National City Bank
03.1995 - 11.1995

No Degree - Communications Technologies

Ohio State University

No Degree - Business Management

Columbus State Community College

Similar Profiles

CREATE PROFILE
Scott Frazier