Dynamic and organized professional with a proven track record at Scarlet Pearl Casino, excelling in workload management and customer service. Skilled in policy enforcement and software utilization, I consistently enhanced operational efficiency and guest satisfaction while effectively multitasking in high-pressure environments. Recognized for my commitment to excellence and attention to detail.
Responsible for the day to day operations of the hotel dispatch office. Answers phones, assigns room attendant boards, controls keys, logs lost and found items and reports maintenance issues. Responsible for calling for assistance on guest, supervisors and attendants requests. Monitors calls to ascertain that all calls are completed in a timely fashion. Maintains inventory on room attendant keys and hard keys. Acts as direct liaison with hotel guests and works diligently to fulfill all of their requests or issues. Responsible for reporting room conditions that need to be addressed or corrected