Summary
Overview
Work History
Skills
Timeline
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Scott Freeman

Vancleave,MS

Summary

Dynamic and organized professional with a proven track record at Scarlet Pearl Casino, excelling in workload management and customer service. Skilled in policy enforcement and software utilization, I consistently enhanced operational efficiency and guest satisfaction while effectively multitasking in high-pressure environments. Recognized for my commitment to excellence and attention to detail.

Overview

26
26
years of professional experience

Work History

Housekeeping Dispatcher

Scarlet Pearl Casino
06.2023 - Current

Responsible for the day to day operations of the hotel dispatch office. Answers phones, assigns room attendant boards, controls keys, logs lost and found items and reports maintenance issues. Responsible for calling for assistance on guest, supervisors and attendants requests. Monitors calls to ascertain that all calls are completed in a timely fashion. Maintains inventory on room attendant keys and hard keys. Acts as direct liaison with hotel guests and works diligently to fulfill all of their requests or issues. Responsible for reporting room conditions that need to be addressed or corrected

Bartender/Food Server

IP Casino Resort Spa
01.2019 - 06.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Fuel Tank Delivery Driver

Waring Oil
05.2007 - 08.2016
  • Improved fuel delivery efficiency by planning optimal delivery routes and maintaining accurate records of customer information.
  • Aided management in tracking fleet expenses by submitting accurate expense reports after each trip or monthly period as required.
  • Established trust with long-term clients through consistent punctuality and professionalism in every interaction.
  • Met all federal hazardous material transport requirements through diligent attention to detail in labeling, placarding, and paperwork completion tasks.

Bartender

Isle of Capri Casino
09.1999 - 05.2007
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Skills

  • Strong organization
  • Workload management
  • Policy enforcement
  • Software knowledge
  • Multitasker

Timeline

Housekeeping Dispatcher

Scarlet Pearl Casino
06.2023 - Current

Bartender/Food Server

IP Casino Resort Spa
01.2019 - 06.2019

Fuel Tank Delivery Driver

Waring Oil
05.2007 - 08.2016

Bartender

Isle of Capri Casino
09.1999 - 05.2007
Scott Freeman