Scott Fritz
Erving,MA
Summary
At National Seating and Mobility, I excelled as a Senior Service Technician, leveraging advanced diagnostics and exceptional customer service to enhance equipment efficiency and client satisfaction. My mentorship of junior technicians and collaboration with engineering teams underscored my mechanical aptitude and commitment to continuous improvement, significantly contributing to increased first-time fix rates.
Overview
15
15
years of professional experience
Work History
Senior Service Technician
National Seating an Mobility
08.2009 - Current
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Collaborated with engineering teams for complex technical problems, ensuring prompt resolution and minimal disruption to clients.
- Streamlined workflow by organizing tools, parts, and documentation for easy access during service appointments.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
- Repaired and replaced worn and damaged components.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Read and followed technical documentation to complete accurate repairs.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Investigated customer complaints to identify cause of malfunctions.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Education
No Degree - Battle Field Medicine, Patient Care, Lab And Pharm
U.S. Navy Hospital Corps School
Great Lakes, IL10-1982
High School Diploma -
Turners Falls High School
Turners Falls, MA06-1982
Skills
- Remote support
- Field service
- Advanced diagnostics
- Hardware repair
- Precision measuring
- Electrical systems
- System installation
- Mechanical aptitude
- Control systems
- Medical equipment
- Customer service
- Mechanical tools
- Work with minimal supervision
- Attention to detail
- Flexible and adaptable
- Punctual and reliable
- Problem and issue resolution
- Installation and repair
- Troubleshooting skills
- Verbal and written communication
- Valid Driver's license
- Power tool proficiency
- Hand tool expertise
- Diagnostics expertise
- Professional and courteous
- Analytical thinking
Timeline
Senior Service Technician
National Seating an Mobility
08.2009 - Current
No Degree - Battle Field Medicine, Patient Care, Lab And Pharm
U.S. Navy Hospital Corps School
High School Diploma -
Turners Falls High School
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