Scott Galley
Fayetteville,NC
Summary
Experienced Professional with a passion for mentoring others, and exceeding customer expectations. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
34
34
years of professional experience
Work History
Account Executive
Honeywell Building Solutions
North Carolina/South Carolina
01.2005 - Current
- Possess a strong knowledge of low voltage building systems, mechanical systems and electrical systems.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
- Have developed systems solutions and estimates/budgets for Design/Bid/Build and Design/Build projects including DDC, Security, and Fire Alarm/Mass Notification technologies, as well as Mechanical Retrofits.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
Project Manager
Honeywell Building Solutions
North Carolina
01.2001 - 01.2005
- Managed a 25 project backlog of $3M in revenue.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Systems Application Engineer
Honeywell Building Solutions
North Carolina/South Carolina
01.1997 - 01.2001
- Performed hardware design and software programming for hvac controls, fire alarm and security systems.
- Enhanced system performance by optimizing software applications and resolving hardware issues.
- Developed custom solutions for clients, improving overall user experience and satisfaction.
- Collaborated with cross-functional teams to design and implement innovative technical solutions.
- Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
- Played a crucial role in successful project completion by contributing technical expertise at all stages of development.
- Improved application stability by identifying root causes of recurring problems and implementing effective fixes.
- Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
- Evaluated emerging technologies for potential integration into existing systems, adding value through increased functionality or process enhancements.
- Mentored junior team members in various aspects of application engineering work – from coding best practices to debugging complex issues – fostering professional growth within the team.
- Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
Service Technician
Jack Walters, Inc.
North Carolina
01.1995 - 01.1997
- Performed maintenance and retrofits of existing DDC and mechanical systems.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
Installation Technician
Honeywell Building Solutions
North Carolina And South Carolina
01.1992 - 01.1995
- Streamlined workflow for faster job completion through effective communication with team members.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
- Championed safety initiatives at worksites, minimizing risk of accidents or injuries during installations.
Service Technician
Honeywell Building Solutions
North Carolina
01.1990 - 01.1992
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Associates Degree in Electronics -
Pennco Tech
Bristol, PA01.1987
Skills
- Customer Relationship Management
- Written and Verbal Communication
- Customer Service
- Strong Relationships
Accomplishments
Sales Winners Circle 2005
Sales Presidents Club 2021
Awards
- Gold Level Safety Implementation Award 2004
- Winner’s Circle 2005
- President’s Club 2020
References
- Todd Creekmore, Honeywell International – Raleigh Project Management Leader, (803) 223-3127
- Jim Carr, Honeywell International – Raleigh District Sales Leader, (919) 884-6784
Timeline
Account Executive
Honeywell Building Solutions
01.2005 - Current
Project Manager
Honeywell Building Solutions
01.2001 - 01.2005
Systems Application Engineer
Honeywell Building Solutions
01.1997 - 01.2001
Service Technician
Jack Walters, Inc.
01.1995 - 01.1997
Installation Technician
Honeywell Building Solutions
01.1992 - 01.1995
Service Technician
Honeywell Building Solutions
01.1990 - 01.1992
Associates Degree in Electronics -
Pennco Tech