Scott Gard
Huntington,IN
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 30 years of progressive management experience to positively impact business operations.
Overview
35
35
years of professional experience
Work History
Regional Manager
RHP Properties
04.2023 - 07.2024
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for nine locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Administration Manager
Costco
08.2013 - 04.2023
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
- Reduced employee turnover through employee development and other retention measures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Completed bi-weekly payroll for 225 employees.
Co-Manager
Kroger
02.2012 - 08.2013
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Director
Meijer
06.2009 - 01.2012
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Director
Circuit City
06.2006 - 06.2009
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Co-Manager
Wal-Mart Stores Inc.
01.1990 - 06.2006
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Business Administration/HR Management
Huntington University
2017
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Territory Management
- Goals and performance
- Staff Supervision
- Asset Control
- Performance Management
- Project Management
- Personnel Management
- Sales Development
- Human Resources Management
Timeline
Regional Manager
RHP Properties
04.2023 - 07.2024
Administration Manager
Costco
08.2013 - 04.2023
Co-Manager
Kroger
02.2012 - 08.2013
Store Director
Meijer
06.2009 - 01.2012
Store Director
Circuit City
06.2006 - 06.2009
Co-Manager
Wal-Mart Stores Inc.
01.1990 - 06.2006
Bachelor of Science - Business Administration/HR Management
Huntington University
Similar Profiles
Shobha PriceShobha Price
Pool Attendant at RHP PropertiesPool Attendant at RHP Properties
ZACK HOGEZACK HOGE
Community Manager at RHP PropertiesCommunity Manager at RHP Properties
Evelyn SanchezEvelyn Sanchez
Community Assistant Manager at RHP PropertiesCommunity Assistant Manager at RHP Properties