Cooking, Gardening, Home Improvements, Traveling, Swimming
Scott Garland
Paint Associate
Phoenix,AZ
Summary
Bilingual/Spanish
I have primarily worked for myself most of my career starting multiple businesses (Mr.Detail, Network Marketer, Real Estate Development).
I'm very reliable and self motivated with a very strong and polished sales/closing ability. Very people oriented and liked by everyone I meet.
Overview
30
30
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Paint Department Sales Associate
Home Depot
Phoenix, United States
11.2022 - Current
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Alerted customers of department promotions and sales to increase overall departmental sales [Number]%.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Utilized company website and vendor catalogs to locate special order items for customers.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Credit Consultant
Progrexion Phoenix Office
Phoenix, United States
08.2019 - 01.2022
- Developed world-class business and technology solutions for [Type] institutions.
- Consulted on end-to-end wholesale credit lifecycle spanning sales, origination, fulfillment, servicing and portfolio management.
- Oversaw business development to originate new client opportunities.
- Spearheaded process design, requirements gathering and functional design systems implementation engagements.
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
- Complied with internal controls and government regulations.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Developed credit models to assist in the credit decisioning process.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Car Wash Manager
Super Star Car Wash
Glendale, AZ
08.2018 - 08.2019
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Maintained and repaired car wash equipment to meet operational demand.
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales/Customer Service Advisor
BJ's Auto Spa
Glendale, AZ
03.2013 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Addressed complex issues by scheduling repair appointments.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Reached out to customers to offer assistance with account and service issues, as well as propose new [Product or service] choices.
- Recommended and upsold new products, resulting in [Number]% increase in revenue.
- Responded to customer calls and emails to answer questions about products and services.
- Helped [Number]+ [Type] customers per day in high-volume [Type] setting and exceeded [Number]% quality target on consistent basis.
Network Marketer
Instant Rewards
Surprise, United States
01.2013 - 12.2013
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Identified appropriate marketing channels and target customers for campaigns.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Updated social media platforms with latest news and corporate details.
- Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
- Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
- Shadowed senior personnel on complex marketing pursuits to build skills set.
- Updated customer database and generated lists and counts for direct marketing projects.
- Monitored social media questions and comments and appropriately responded.
- Onboarded new team members and coached personnel in marketing tasks.
- Administered and procured funding for new marketing programs.
- Designed and implemented advertising and public relations activities.
- Achieved or exceeded company-defined sales quotas.
Licensed Realtor Associate
Century 21 Northwest Properties
Glendale, AZ
01.2011 - 12.2012
- Negotiated, facilitated, and managed real estate transactions.
- Presented purchase offers to sellers for consideration.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Wrote contracts to outline sales and purchases of properties.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing, and foreclosures.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers, and sellers.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Reviewed market research data and changed sales plans accordingly.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
Realtor Timeshare Sales
Bluegreen Corporation
Peoria, AZ
02.2010 - 12.2010
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Participated in continuing education classes.
- Collaborated with internal departments and external partners to finalize sales transactions.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Reached or exceeded sales quotas and preset personal performance goals.
- Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
- Demonstrated impressive knowledge of consultative sales principles and practices, resulting in [Number]% increase in sales.
- Used consultative sales approach to understand and meet customer needs.
- Connected customers with services based on individual needs and vendor capabilities.
Real Estate Developer
Las Pequenas Dunas S.a De C.v.
Puerto Penasco, Sonora, MX
03.2005 - 12.2009
- Performed feasibility analysis to evaluate potential development sites.
- Developed schedules for projects and managed all processes to obtain jurisdictional permits and approvals.
- Realigned company's structure, decreasing scheduling times and increasing profits [Number]%.
- Collaborated with leasing agents and advertising agencies to market vacant spaces.
- Coordinated bid and qualifications processes to select architects, professional consultants and contractors for projects.
- Performed site investigations to determine developmental requirements.
- Performed accounting functions by tracking revenue and expenses for ongoing properties.
- Used [Software] to produce reports on milestones, project delivery and completion dates.
- Used retention strategies to maintain high occupancy rates.
- Researched demographics of local homeowners to identify target consumers.
- Procured financing from conventional and public sources by preparing and submitting financing applications.
- Valued residential real estate investment opportunities to determine property values.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Prepared detailed project estimates and reports for management review.
- Tracked project costs and other financial metrics to maximize profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and implemented construction plans according to client specifications and expectations.
- Negotiated labor contracts with general contractors and subcontractors.
- Implemented systems to improve process efficiency and reduce project duration.
- Analyzed and evaluated construction bids to select most cost-effective contractors.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Scheduled utility service providers according to project timelines.
- Collaborated with structural engineers to evaluate structural integrity of projects.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Obtained building and specialty permits from local jurisdictional agencies.
- Led design and development of residential and commercial buildings.
- Used computer software to design construction plans and perform calculations.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
Auto Detailer
Mr. Detail
Phoenix, AZ
07.1993 - 03.2005
- Washed cars and trucks daily for auto dealership.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shined vehicle windows and windshields to remove water spots.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Provided mobile detailing services to clients at places of employment.
- Maintained clean, tidy and safe work environment.
- Applied fuel additives to help clean and protect engines.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Test drove vehicles and reported identified issues to management.
- Reported daily work progress and encountered problems to management.
- Provided exceptional customer service and addressed customer inquiries.
- Applied protective agents, including sealants, to protect surfaces.
Education
Associate of Arts - General Studies
College of The Desert
Palm Desert, CA 02.1992 - 06.1993
Skills
Organization
undefinedInterests
Gardening, Home Improvement, Cooking, Traveling
I thoroughly enjoy growing vegetables, fruits and flowers. I recently got really into cooking and experimenting with new dishes and cultures quite often. When my schedule permits I prefer to swim daily in the mornings.
Timeline
Paint Department Sales Associate
Home Depot
11.2022 - Current
Credit Consultant
Progrexion Phoenix Office
08.2019 - 01.2022
Car Wash Manager
Super Star Car Wash
08.2018 - 08.2019
Sales/Customer Service Advisor
BJ's Auto Spa
03.2013 - 07.2018
Network Marketer
Instant Rewards
01.2013 - 12.2013
Licensed Realtor Associate
Century 21 Northwest Properties
01.2011 - 12.2012
Realtor Timeshare Sales
Bluegreen Corporation
02.2010 - 12.2010
Real Estate Developer
Las Pequenas Dunas S.a De C.v.
03.2005 - 12.2009
Auto Detailer
Mr. Detail
07.1993 - 03.2005
Associate of Arts - General Studies
College of The Desert
02.1992 - 06.1993
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