Scott Gates

Summary

• Optimize operational efficiency and grow sales across four key divisions, leading team of 10 direct reports and more than 400 employees
• Led restructuring and turnaround through development of new leadership team.
• Grew year over year revenue by 25% and ROR by 133% improving business process flows, productivity and customer service levels.

Comprehensive Domestic 3PL Solutions Division:

• Coordinate delivery of contract logistics for more than 100 clients across 35 U.S sites, overseeing provision of warehousing, inventory management, shipping, parcel, FTL/LTL freight, picking, packing, customization, kitting, and reverse logistics, including inspections and repairs

International Freight Forwarding Division:

• Lead international freight forwarding activities - NVOCC and OFF - delivering goods by air and sea to over 185 countries.
• Restructured entire department to reduce overhead and improve overall efficiency.
• Determine best method of transport for each international shipment, assessing ocean (NVOCC), air, and land carriage options against client objectives, budget, and timelines

Customized Freight Brokerage:

• Oversee less-than-truckload (LTL) and full truckload (T.L.) activities
• Provide furniture, fixtures, and equipment transportation (FF&E) for global restaurant, retail, and hotel chains
• Serve as bridge between shippers with transportation needs and authorized motor carriers, brokering transportation of oversized goods

FF&E Logistics Solutions Division:

• Plan entire lifecycles of retail store and restaurant projects comprising procurement, warehousing, transportation, delivery, and installation of goods for well-known restaurants, retail, hotel, and resort brands
• Achieved zero unplanned leadership churn rate throughout tenure
• Boosted revenue by 25% between 2021 and 2022 by executing profit-margin maximization initiatives
• Generated record-breaking NI/ROR results in 2022 - beating 2021 results by 133% - by overhauling leadership team, bringing cohesion to existing field support group, introducing lean work processes, ensuring customer rate increases applied plus incentivizing and recognizing all colleagues who met net income and revenue targets

• Promoted business-critical sales and operational programs to maximize efficiency and increase revenue
• Undertook data analysis of other programs, competitor benchmarking, and user experience to develop DaaS and SaaS pricing matrices for Diesel Parts platform
• Leveraged end-user feedback on Diesel Repair and Diesel Parts to optimize website
• Collaborated with senior leadership to advance telematics space, enhance organization's Cloud capabilities, and offer technology to decipher truck fault codes and deliver part-level repair data instantly
• Led team to develop and implement confidential initiatives critical to corporate success.
• Monitored industry trends, keeping current on latest changes and competition in industry
• Collaborated with senior management to develop strategic initiatives and long term goals
• Directed technological improvements, reducing waste and business bottlenecks

• Led warehouse distributor division of Ryder System, Inc., for portfolio of aftermarket automotive and truck parts, shop supplies, and safety products
• Grew revenue from $20 to $75 million, serving B2B, B2C, and B2B2C clients, leading team of 80 associates
• Closed $10 million of Fortune 50 firm channel expansion
• Led activities at five warehouses, coordinated transportation resources for over 250,000 shipments annually, and maintained accurate inventory of over 60,000 SKUs
• Grew customer satisfaction rate from 94% to more than 99% and maintained it across 15-year timeline
• Improved order fill rate from 82% to 98% while expanding product portfolio from 15,00 to 60,000 unique SKUs
• Liaised with 400 global manufacturers and vendors
• Managed team in creating and successfully launching robust e-commerce aftermarket parts website in 2001 during early stages of E-Commerce sales
• Supported retail store set-up, inventory stock levels, and merchandizing for greater than 200 locations
• Awarded PepsiCo Supplier Excellence Award in 2017.
• Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line
• Drove strategic improvements to enhance operational and organizational efficiencies
• Prioritized and allocated valuable resources to meet business targets
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
• Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent
• Strategized and executed business plans for customer operations design, development and maintenance
• Improved customer experiences to increase renewal rates, reduced churn and enhanced support services
• Formed strategic partnerships and connected with potential clients to drive business development
• Monitored expenditures to mitigate risk of overages
• Leveraged professional networks and industry knowledge to strengthen client relationships
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Developed and maintained relationships with customers and suppliers through account development.